Adoption Advisor

We have an exciting opportunity for a passionate individual with a commitment to animal welfare to join our team working in our busy Rehoming Centre. We are seeking an Adoption Advisor to work with potential adopters, explaining the adoption process, assessing their requirements for rehoming, and matching them to dogs appropriate to their circumstances. To assist other members of the public visiting or calling the rehoming centre with their queries, this may include providing support to people wishing to handover their dogs for rehoming. About this job: As an Adoption Advisor you’ll: Deliver the highest level of customer service, discussing rehoming applications, answering queries, and matching and rehoming dogs effectively, including translating dog’s character assessments to customers and introducing dogs to potential adopters confidently and safely. Process rehoming and waiting list enquiries received via our customer relationship management software. Assist the Media Coordinator to promote dogs available for rehoming and updating website profiles including photos. About you: The successful candidate will have a positive, proactive attitude and willingness to work with members of the public, staff, and volunteers. They’ll be able to work on their own initiative, have experience in handling dogs and the complexities involved regarding matching dogs to potential adopters. They’ll also have excellent communication (verbal and written), a good working knowledge of Microsoft Office, and strong administrative and organisational skills. What you need to know: A full, manual driving licence is also essential, as driving will be a part of the role. This role works on a two-week rolling rota, including every other weekend, 8:30am-5pm (subject to change and will be discussed during interview). To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged. Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at jobs@dogstrust.org.uk. We're here to support you every step of the way.

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