The advisor role will involve working as part of a team of advisors as the initial point of contact for our members and other customers, providing the required level of response, in a professional and efficient manner. Travel to customer meetings and external events is encouraged within the role. As part of the role, there will be the opportunity to get actively involved in a variety of projects, based on business needs. The advisor will have 'hands on' customer contact experience, have excellent customer focus and outstanding interpersonal skills. The advisor will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.
Key Responsibilities:
Act as first point of contact for all incoming member regulatory queries Deliver advice & technical support to members Be fully aware of and actively promote Valpak's service offering, liaising with relevant departments as appropriate to find the best solution for the customer Participate and present at member workshops and seminars Process data forms and play a pivotal role in the data round process Develop a detailed knowledge of the data submission process and producer responsibility regulations, with the option to further specialise and hone knowledge in particular areas of interest Personally manage a portfolio of member accounts to ensure that the appropriate level of service is provided Why Choose Valpak?
Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year. Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Our team is passionate, friendly, approachable and dedicated to the business mission - to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you! Benefits:
Hybrid working and flexi Friday early finish Company annual bonus - up to 10% Enhanced pension scheme with Aviva (doubled up to 8%) Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership Enhanced maternity pay Annual volunteering day 25 days annual leave and option to buy/sell additional days An extra day off for your birthday Access to a savings platform that includes discounts and money-off promotions from 800+ retailers Wellbeing initiatives
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Act as first point of contact for all incoming member regulatory queries Deliver advice & technical support to members Be fully aware of and actively promote Valpak's service offering, liaising with relevant departments as appropriate to find the best solution for the customer Participate and present at member workshops and seminars Process data forms and play a pivotal role in the data round process Develop a detailed knowledge of the data submission process and producer responsibility regulations, with the option to further specialise and hone knowledge in particular areas of interest Personally manage a portfolio of member accounts to ensure that the appropriate level of service is provided Why Choose Valpak?
Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year. Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Our team is passionate, friendly, approachable and dedicated to the business mission - to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you! Benefits:
Hybrid working and flexi Friday early finish Company annual bonus - up to 10% Enhanced pension scheme with Aviva (doubled up to 8%) Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership Enhanced maternity pay Annual volunteering day 25 days annual leave and option to buy/sell additional days An extra day off for your birthday Access to a savings platform that includes discounts and money-off promotions from 800+ retailers Wellbeing initiatives
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