We have vacancies in the following sectors
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you! Main area: Accident & Emergency Grade: Band 3 Contract: 12 months (Fixed Term) Hours: 37.5 hours per week (This role is available full-time with shifts covering Monday to Sunday, between 07:30 and 22:00, based on a roster system) Job ref: 273-DC-6826-B Site: City Road Town, London Salary: £29,485 - £31,088 Per Annum, Including HCAS Salary period: Yearly Closing: 20/01/2025 23:59 Moorfields - A global leader in Ophthalmology We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education. This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. Job overview
This job provides effective administrative support to the Accident & Emergency, Urgent Care and General Ophthalmology (Primary Care) service. Working pattern is variable with shifts between 07:30 and 22:00 Monday to Sunday on a rota basis. You will be expected to provide a professional, comprehensive and efficient reception and administration service to the Trust’s A&E and General Ophthalmology services based at Moorfields, City Road. We have available 1 full time (37.5 HPW) role. Previous Applicants Need Not Apply. Main duties of the job
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients. To work as part of a large administrative team and provide cross-cover as and when required. To use a variety of IT systems to input data, monitor clinics and clinician availability e.g. PAS, safe staffing. Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes Full support and training to develop your skills Flexible working friendly organisation Detailed job description and main responsibilities
To maintain a high level of professionalism whilst covering the A&E reception desk and welcome area. To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met. Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues where required. To arrange transport bookings for patients as necessary. To book translators for patients where required and provide correspondence to patients in the most appropriate format in line with Accessible Information Standards (AIS). Provide administrative support for clinicians where required. Ensure letters, reports and results are filed accurately within patient health records. Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures. Participate in the induction and training of new members of staff within the team. Participate in a rota system to provide cross-cover for other members of staff within the team. To assist patients with using the electronic self check-in kiosks where required. Open, sort and distribute incoming mail. Attend mandatory training required for administrative staff. Adhere to the Trust’s values; ‘The Moorfields Way’ at all times. To undertake any other duties designated by the Outpatient Supervisor or Assistant Service Manager. To actively participate in any training and development identified. Person specification
Skills/abilities
Ability to work within a team in a multi-disciplinary service. Excellent oral and written communication and interpersonal skills. Ability to work independently and take responsibility for day to day workload. Knowledge
Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word). Appreciation and awareness of the data protection act. Experience
Experience of working in a busy and demanding customer facing role. Education/Qualifications
Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Evidence of continuing education and development. Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates. Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance. If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at
moorfields.recruitment@nhs.net. https://www.moorfields.nhs.uk/work-for-us
#J-18808-Ljbffr
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you! Main area: Accident & Emergency Grade: Band 3 Contract: 12 months (Fixed Term) Hours: 37.5 hours per week (This role is available full-time with shifts covering Monday to Sunday, between 07:30 and 22:00, based on a roster system) Job ref: 273-DC-6826-B Site: City Road Town, London Salary: £29,485 - £31,088 Per Annum, Including HCAS Salary period: Yearly Closing: 20/01/2025 23:59 Moorfields - A global leader in Ophthalmology We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education. This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. Job overview
This job provides effective administrative support to the Accident & Emergency, Urgent Care and General Ophthalmology (Primary Care) service. Working pattern is variable with shifts between 07:30 and 22:00 Monday to Sunday on a rota basis. You will be expected to provide a professional, comprehensive and efficient reception and administration service to the Trust’s A&E and General Ophthalmology services based at Moorfields, City Road. We have available 1 full time (37.5 HPW) role. Previous Applicants Need Not Apply. Main duties of the job
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients. To work as part of a large administrative team and provide cross-cover as and when required. To use a variety of IT systems to input data, monitor clinics and clinician availability e.g. PAS, safe staffing. Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes Full support and training to develop your skills Flexible working friendly organisation Detailed job description and main responsibilities
To maintain a high level of professionalism whilst covering the A&E reception desk and welcome area. To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met. Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues where required. To arrange transport bookings for patients as necessary. To book translators for patients where required and provide correspondence to patients in the most appropriate format in line with Accessible Information Standards (AIS). Provide administrative support for clinicians where required. Ensure letters, reports and results are filed accurately within patient health records. Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures. Participate in the induction and training of new members of staff within the team. Participate in a rota system to provide cross-cover for other members of staff within the team. To assist patients with using the electronic self check-in kiosks where required. Open, sort and distribute incoming mail. Attend mandatory training required for administrative staff. Adhere to the Trust’s values; ‘The Moorfields Way’ at all times. To undertake any other duties designated by the Outpatient Supervisor or Assistant Service Manager. To actively participate in any training and development identified. Person specification
Skills/abilities
Ability to work within a team in a multi-disciplinary service. Excellent oral and written communication and interpersonal skills. Ability to work independently and take responsibility for day to day workload. Knowledge
Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word). Appreciation and awareness of the data protection act. Experience
Experience of working in a busy and demanding customer facing role. Education/Qualifications
Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Evidence of continuing education and development. Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates. Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance. If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at
moorfields.recruitment@nhs.net. https://www.moorfields.nhs.uk/work-for-us
#J-18808-Ljbffr
