Pemberton Leisure Homes Ltd is a well-respected manufacturer of quality static caravans and has been trading for over 70 years. We are currently seeking an additional After-Sales Support Administrator.
Key Tasks
Inputting data for engineers very accurately, taking calls from customers with regards to aftersales issues.
Taking and processing orders from customers.
Ordering parts required to complete repair work.
Ensuring parts required/ordered are received and checked for damages/shortages.
Generating quotes and invoicing goods and services.
Liaising via telephone, email, and face-to-face with Area Sales Managers and Area Sales engineers.
Key Skills / Experience
Administrator duties: 2+ years.
Professional manner.
Reliable.
Organised.
Helpful nature.
Excellent telephone manner.
Confident using Word & Excel.
Able to multi-task.
Able to deal with a high volume of work.
You will be the first point of contact for both new and existing customers. You will be expected to provide a swift, informative service to all your customers: liaising with engineers and Area Sales Managers, logging faults, assigning engineers, ordering parts via our purchasing department, and checking parts received to ensure they are correct and undamaged. Managing your engineers to ensure their efficiency and productivity and generating performance measure statistics (within Excel).
Working Hours
Monday – 10 am to 5 pm
Tuesday – 9 am to 5 pm
Wednesday – 10 am to 4 pm
Thursday – 9 am to 5 pm
Friday – 10 am- 5 pm
33.5 hours per week (may increase next year)
18 days holiday per year (increasing by one day per year to 24 days maximum)
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