Well-established and growing main contractor is seeking an Aftercare Coordinator to join their expanding team. Working closely with the Aftercare Manager, you'll play a key role in ensuring smooth handovers and managing defect resolution during the liability period.
Your Responsibilities Will Include:
Client Liaison - Act as the first point of contact for clients, handling inquiries and defect resolution efficiently. Scheduling & Coordination - Organise remedial works for engineers, liaise with residents, and ensure responses meet SLAs. Defect Management - Maintain and update defect reporting systems (Clixifix) and lead client meetings to discuss outstanding issues. Collaboration - Work closely with Project Managers, Contractors, and Managing Agents to resolve defects smoothly. Training & Support - Train clients on using Clixifix and assist in onboarding new team members. Reporting - Provide weekly updates to clients on completed and outstanding works.
Skills & Experience Required:
Experience using Clixifix (or a similar software) is preferred, with strong IT skills. Strong communication and organisational skills with the ability to manage multiple priorities. A confident and proactive individual who can work independently and assert themselves when required. Experience in aftercare, defect management, or a similar client-facing role within construction. A keen interest in construction with the ability to read floor plans and understand common defects.
If you are well suited to this role, please apply through the link and we will contact you for a confidential discussion.
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Your Responsibilities Will Include:
Client Liaison - Act as the first point of contact for clients, handling inquiries and defect resolution efficiently. Scheduling & Coordination - Organise remedial works for engineers, liaise with residents, and ensure responses meet SLAs. Defect Management - Maintain and update defect reporting systems (Clixifix) and lead client meetings to discuss outstanding issues. Collaboration - Work closely with Project Managers, Contractors, and Managing Agents to resolve defects smoothly. Training & Support - Train clients on using Clixifix and assist in onboarding new team members. Reporting - Provide weekly updates to clients on completed and outstanding works.
Skills & Experience Required:
Experience using Clixifix (or a similar software) is preferred, with strong IT skills. Strong communication and organisational skills with the ability to manage multiple priorities. A confident and proactive individual who can work independently and assert themselves when required. Experience in aftercare, defect management, or a similar client-facing role within construction. A keen interest in construction with the ability to read floor plans and understand common defects.
If you are well suited to this role, please apply through the link and we will contact you for a confidential discussion.
#J-18808-Ljbffr
