Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
- Provide counter service to customers and visitors.
- Support buyers through the swift resolution of queries and complaints.
- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
- Action requests for information or action from the central Call Centre.
To be successful, you'll bring some of the following experience with you: Due to our location, candidates must be able to drive and have access to a car. Excellent customer service skills. Excellent attention to detail. IT skills Salesforce. Decision making & problem solving. Influencing & communicating. Team Player.
At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.
Main purpose of the role: To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high-quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.
We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained mental health first aiders
And so much more…
As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
#J-18808-Ljbffr
- Provide counter service to customers and visitors.
- Support buyers through the swift resolution of queries and complaints.
- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
- Action requests for information or action from the central Call Centre.
To be successful, you'll bring some of the following experience with you: Due to our location, candidates must be able to drive and have access to a car. Excellent customer service skills. Excellent attention to detail. IT skills Salesforce. Decision making & problem solving. Influencing & communicating. Team Player.
At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.
Main purpose of the role: To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high-quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.
We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained mental health first aiders
And so much more…
As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
#J-18808-Ljbffr
