Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Key responsibilities
Your key responsibilities as an Aftersales Digital Advisor will be:
Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience by working together as a strong team.
Using our different digital and communication channels to assist with all digital services or booking enquiries.
Providing customers with a professional and friendly service via live chat, WhatsApp, email and telephone.
Manage individual and team workload efficiently to ensure we meet our Citygate and Brand target response times.
Pro-actively drive sales and bookings opportunities including converting emails and live chats, identifying up-sell opportunities and working with the sites and Bookings Team to ensure the diaries are booked.
Ensuring data is accurately recorded and confirming all customer details on the system and amending where necessary to maintain accurate customer records on our CRM database.
Providing a high level of customer service which will allow you to build relationships with our customers to retain business.
Being organised and self-motivated to ensure targets and deadlines are met.
Book service and repair work always ensuring workshop and parts availability.
Ensure you have strong product and brand knowledge to provide the best Aftersales care.
What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone
Electric Vehicle (EV) Training levels 1- 4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As an Aftersales Digital Advisor, you will ideally have the following skills and attributes:
Excellent communication skills and a good telephone manner.
A positive and friendly attitude in the work environment. Confidently work independently and as part of a team.
An exceptional work ethic.
The ability to build trust and rapport with customers and colleagues.
Be customer-focused and passionate about their work.
Have the ability to prioritise their workload and multi-task.
Ability to work under pressure and towards deadlines.
Punctual and good time-keeping skills.
Be IT alliterate with the ability to use multiple systems at once.
Have a keen eye for detail.
To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects.
Ability to problem solve and think on their feet.
#J-18808-Ljbffr
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Key responsibilities
Your key responsibilities as an Aftersales Digital Advisor will be:
Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience by working together as a strong team.
Using our different digital and communication channels to assist with all digital services or booking enquiries.
Providing customers with a professional and friendly service via live chat, WhatsApp, email and telephone.
Manage individual and team workload efficiently to ensure we meet our Citygate and Brand target response times.
Pro-actively drive sales and bookings opportunities including converting emails and live chats, identifying up-sell opportunities and working with the sites and Bookings Team to ensure the diaries are booked.
Ensuring data is accurately recorded and confirming all customer details on the system and amending where necessary to maintain accurate customer records on our CRM database.
Providing a high level of customer service which will allow you to build relationships with our customers to retain business.
Being organised and self-motivated to ensure targets and deadlines are met.
Book service and repair work always ensuring workshop and parts availability.
Ensure you have strong product and brand knowledge to provide the best Aftersales care.
What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone
Electric Vehicle (EV) Training levels 1- 4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As an Aftersales Digital Advisor, you will ideally have the following skills and attributes:
Excellent communication skills and a good telephone manner.
A positive and friendly attitude in the work environment. Confidently work independently and as part of a team.
An exceptional work ethic.
The ability to build trust and rapport with customers and colleagues.
Be customer-focused and passionate about their work.
Have the ability to prioritise their workload and multi-task.
Ability to work under pressure and towards deadlines.
Punctual and good time-keeping skills.
Be IT alliterate with the ability to use multiple systems at once.
Have a keen eye for detail.
To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects.
Ability to problem solve and think on their feet.
#J-18808-Ljbffr
