Aftersales Manager

Bristol Street Motors Ford Orpington and Orpington Prep Centre We have an incredible opportunity for an Aftersales Manager to join our team at the brand-new, state-of-the-art Bristol Street Motors Ford Orpington and Orpington Prep Centre. We are offering a competitive basic salary with OTE of up to £70,000, depending on experience, along with a company car and an attractive range of company benefits. In this role, as Aftersales Manager, you’ll oversee the operations of our newly built 12-ramp workshop and 4-ramp Prep Centre, working alongside a growing and dynamic aftersales team. Your leadership will be key in ensuring we consistently deliver the highest levels of customer satisfaction and service excellence. The key responsibilities of the role include: Managing costs in line with the business plan while ensuring quality standards and customer service are maintained. Ensuring the accurate collection and recording of customer data in accordance with Group standards. Adhering to manufacturer standards at all times, ensuring compliance with all operational requirements. Maintaining a safe working environment at all times. Monitoring and managing colleague performance. Training and coaching team members to foster their growth and success. Implementing and maintaining effective processes to ensure customer satisfaction levels consistently exceed the manufacturer’s national average. To succeed in this role, you will need to have extensive experience as a Service or Aftersales Manager within the motor trade with main dealer experience. You should be able to demonstrate a track record of driving performance, profitability, and operational efficiency. Strong leadership and people management skills are essential as your main focus will be guiding your team to achieve their objectives. Experience with Commercial Vehicles is beneficial but not essential. As this role requires regular travel between Ford Orpington and the Prep Centre, a full UK driving licence is essential. We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity & Paternity Apply today to be considered for this role! If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.

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