Aftersales Manager
Aftersales Manager focuses on leading daily operations of the letchworth depot, ensuring safe, efficient, and compliant working practices.
What the role involves
- Leading daily operations of the Letchworth depot, ensuring safe, efficient, and compliant working practices.
- Ensure effective workflow across workshop and field service teams.
- Maintaining strong Health & Safety compliance across all depot activities.
- Manage utilisation and Work in Progress (WIP) levels.
- Ensure timely progression of jobs through the system, supporting invoicing within 30 days.
- Provide expert technical guidance to engineers and customers.
Skills and requirements
- Proven experience in an aftersales, service, workshop, or operations management role.
- Experience managing teams and driving operational performance.
Confirmed role details
- Develop the aftersales team through structured performance reviews and appraisals.
- Support ongoing training and development to maintain technical capability.
- Maintain strong customer relationships through proactive communication.
- Ensure a consistently high standard of customer-focused service delivery.
Additional role context
- £50,000-62,000 DOE (Company Vehicle Provided).
- NEOS Engineering are seeking an experienced After Sales Manager to lead the aftersales operations team at our client's Letchworth depot.
Known job details
- Pay: £50,000-62,000
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