We are supporting in the recruitment of an
experienced
AFTERSALES MANAGER
to lead the team at a busy franchised dealer in Torbay. Representing a household-name brand with EV / Hybrid technology and inspiring design, this position is full of potential for a skilled Aftersales Professional. You’ll be leading a team of 7 Technicians, alongside Service Advisors, Parts Advisors, and Administration to deliver the business objectives, brand commitments, and consistent customer service excellence. Responsibilities will include: Managing the Aftersales teams ensuring all agreed customer service targets are met and the brand experience is delivered. Ensuring that the Aftersales team works effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service. Managing the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved. Proactively planning to achieve maximum efficiency, productivity, and volume of throughput. Achievement of the departmental budgets by innovative management and keen financial awareness. Candidates must have experience as a main dealer Service or Aftersales Manager, understanding all aspects of the department with up-to-date legislative and process knowledge. On offer is a competitive basic salary and bonus package, tailored to recognize your skills and experience. A company vehicle is also supplied along with a selection of additional employee benefits.
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experienced
AFTERSALES MANAGER
to lead the team at a busy franchised dealer in Torbay. Representing a household-name brand with EV / Hybrid technology and inspiring design, this position is full of potential for a skilled Aftersales Professional. You’ll be leading a team of 7 Technicians, alongside Service Advisors, Parts Advisors, and Administration to deliver the business objectives, brand commitments, and consistent customer service excellence. Responsibilities will include: Managing the Aftersales teams ensuring all agreed customer service targets are met and the brand experience is delivered. Ensuring that the Aftersales team works effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service. Managing the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved. Proactively planning to achieve maximum efficiency, productivity, and volume of throughput. Achievement of the departmental budgets by innovative management and keen financial awareness. Candidates must have experience as a main dealer Service or Aftersales Manager, understanding all aspects of the department with up-to-date legislative and process knowledge. On offer is a competitive basic salary and bonus package, tailored to recognize your skills and experience. A company vehicle is also supplied along with a selection of additional employee benefits.
#J-18808-Ljbffr
