Aftersales Manager

Role overview As the Aftersales Manager, your role will be to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives. Key responsibilities Manage and support the technical service department Undertake regular reviews of departmental performance Undertake performance reviews and identify training needs Implement appropriate training and development plans Keep up to date with technical information and communicate relevant information to the team Recruit departmental staff Contribute to the development of annual budgets Produce regular reports on departmental performance Monitor and manage costs in accordance with agreed budgets Continually work to improve customer care standards Monitor and manage work in progress Monitor and control cash, trade and warranty debtors Attend meetings and training sessions What's in it for you? With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Electric Vehicle (EV) Training levels 1-4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme About You As an Aftersales Manager, you will ideally have the following skills and attributes: Ability to lead, manage, and motivate your team to maximise every profit opportunity while delivering exceptional levels of customer service. A stable and proven track record in managing an Aftersales department with demonstrated profitable results. A full clean driving licence. Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), providing excellent quality training and internal progression opportunities.

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