Aftersales Manager - Howards Group
Date Added: 16 December 2024 Location: Yeovil Salary: £50,000 gross per annum OTE. Closing Date: 30 December 2024 Contract Type: Full Time and Permanent Job Reference: JOB DESCRIPTION Howards Motor Group, an award-winning family-owned regional group, is searching for a dynamic
Aftersales Manager
to join our team in Yeovil. Representing 10 brands across 22 dealerships in Somerset and Dorset, we pride ourselves on delivering exceptional customer experiences. Having secured the
#1 Reputation score in the AM100
for two consecutive years, this is your chance to lead an ambitious and customer-focused team at one of the UK's leading motor groups. Having a culture of nurturing from within for organic operational line managers, this is a
rare opportunity
to join our group in a leadership role! What You'll Be Doing As Aftersales Manager, you will take ownership of the service department's daily operations, leading by example to ensure smooth workflow, a motivated team, and most importantly,
outstanding customer satisfaction . Key responsibilities include: Managing day-to-day service operations, ensuring
efficiency
and
high standards
in all areas. Delivering
exceptional customer experiences
by addressing queries, resolving issues, and ensuring satisfaction. Leading, mentoring, and developing your team, fostering a
positive culture
and professional growth. Driving revenue by identifying and promoting
upselling opportunities
for additional products and services. Ensuring compliance with safety and quality standards, conducting regular equipment inspections. Collaborating with other departments to optimise processes and deliver the best service. Overseeing inventory management for parts and supplies, ensuring seamless operational support. What We're Looking For Proven
managerial experience
within a service-oriented or automotive environment. Strong
mechanical knowledge
and familiarity with modern systems and equipment. A passion for
customer service excellence , with the ability to build trust and rapport. Exceptional
leadership
and communication skills to inspire your team. The ability to effectively
upsell services
while prioritising customer satisfaction. Great
organisational skills
with an eye for detail and a commitment to quality. Why Join Team Howards? We understand that your success is our success, so we offer a package designed to help you thrive: Monday to Friday working week
for improved work-life balance. A
competitive salary
with
uncapped bonus opportunities , meaning your earning potential is truly limitless. Enhanced Holiday Allowance , including your birthday off and increasing with service. Continuous training and career development , giving you the tools to grow and succeed. Life Assurance Scheme , providing financial security for your loved ones. Pension Scheme
with a trusted provider. Discounted MOT & Service costs
for you and your family. Regular staff social events
to celebrate team successes. Recognition programmes, such as
Employee of the Month
and
Long Service Awards . Free refreshments
to keep you energised throughout your day. Why Howards? At Howards Motor Group, people are at the heart of everything we do. Whether it's delivering excellence to our customers or providing opportunities for our employees to grow, we are committed to making every experience exceptional. Joining us means becoming part of a forward-thinking team where your hard work is celebrated and rewarded. If you're ready to make your mark in a business that values
innovation ,
leadership , and
exceptional service , apply now to join
Team Howards
as our next
Aftersales Manager in Yeovil. How to Apply Click the link below to submit your CV and take the first step toward an exciting new chapter in your career. Closing Date:
Midnight on 30 January, 2024. We are proud to be an
Equal Opportunity Employer
and encourage applications from individuals of all backgrounds. If you require any accommodations during the application process, please let us know. Apply Now
#J-18808-Ljbffr
Date Added: 16 December 2024 Location: Yeovil Salary: £50,000 gross per annum OTE. Closing Date: 30 December 2024 Contract Type: Full Time and Permanent Job Reference: JOB DESCRIPTION Howards Motor Group, an award-winning family-owned regional group, is searching for a dynamic
Aftersales Manager
to join our team in Yeovil. Representing 10 brands across 22 dealerships in Somerset and Dorset, we pride ourselves on delivering exceptional customer experiences. Having secured the
#1 Reputation score in the AM100
for two consecutive years, this is your chance to lead an ambitious and customer-focused team at one of the UK's leading motor groups. Having a culture of nurturing from within for organic operational line managers, this is a
rare opportunity
to join our group in a leadership role! What You'll Be Doing As Aftersales Manager, you will take ownership of the service department's daily operations, leading by example to ensure smooth workflow, a motivated team, and most importantly,
outstanding customer satisfaction . Key responsibilities include: Managing day-to-day service operations, ensuring
efficiency
and
high standards
in all areas. Delivering
exceptional customer experiences
by addressing queries, resolving issues, and ensuring satisfaction. Leading, mentoring, and developing your team, fostering a
positive culture
and professional growth. Driving revenue by identifying and promoting
upselling opportunities
for additional products and services. Ensuring compliance with safety and quality standards, conducting regular equipment inspections. Collaborating with other departments to optimise processes and deliver the best service. Overseeing inventory management for parts and supplies, ensuring seamless operational support. What We're Looking For Proven
managerial experience
within a service-oriented or automotive environment. Strong
mechanical knowledge
and familiarity with modern systems and equipment. A passion for
customer service excellence , with the ability to build trust and rapport. Exceptional
leadership
and communication skills to inspire your team. The ability to effectively
upsell services
while prioritising customer satisfaction. Great
organisational skills
with an eye for detail and a commitment to quality. Why Join Team Howards? We understand that your success is our success, so we offer a package designed to help you thrive: Monday to Friday working week
for improved work-life balance. A
competitive salary
with
uncapped bonus opportunities , meaning your earning potential is truly limitless. Enhanced Holiday Allowance , including your birthday off and increasing with service. Continuous training and career development , giving you the tools to grow and succeed. Life Assurance Scheme , providing financial security for your loved ones. Pension Scheme
with a trusted provider. Discounted MOT & Service costs
for you and your family. Regular staff social events
to celebrate team successes. Recognition programmes, such as
Employee of the Month
and
Long Service Awards . Free refreshments
to keep you energised throughout your day. Why Howards? At Howards Motor Group, people are at the heart of everything we do. Whether it's delivering excellence to our customers or providing opportunities for our employees to grow, we are committed to making every experience exceptional. Joining us means becoming part of a forward-thinking team where your hard work is celebrated and rewarded. If you're ready to make your mark in a business that values
innovation ,
leadership , and
exceptional service , apply now to join
Team Howards
as our next
Aftersales Manager in Yeovil. How to Apply Click the link below to submit your CV and take the first step toward an exciting new chapter in your career. Closing Date:
Midnight on 30 January, 2024. We are proud to be an
Equal Opportunity Employer
and encourage applications from individuals of all backgrounds. If you require any accommodations during the application process, please let us know. Apply Now
#J-18808-Ljbffr
