A new part-time Aftersales Retention Executive position has arisen within Bowker Motor Group at the BMW & MINI Centre on Preston Docklands.
The objective of the position is to drive work into our Aftersales department to increase profitability, making inbound and outbound calls to existing BMW and MINI owners with customer satisfaction and retention being the main focus.
The successful candidate will be an excellent communicator who is driven, has an outstanding telephone manner and can demonstrate the following qualities and knowledge:
Passion for customer service
Ability to manage own workload
Enthusiastic
Ability to work under pressure
Able to work as part of a team whilst using own initiative
Maximise business opportunity, upselling products
Accurate data inputting
Self-motivated and target driven
Adhering to brand standards
Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.
Working days are Wednesdays and Thursdays 8:30am – 5:30pm, with Saturday mornings 8:30am – 12:30pm on a rota basis paid at overtime.
As you will be working with a highly successful and award-winning Retailer, the position offers:
25 days holiday (plus bank holidays), additional day’s holiday on your birthday – pro-rata for part-time employment
Discount retail shopping platform
Preferential family rates on BMW, MINI and BMW Motorrad
Company pension scheme
Death in Service policy
Work wear supplied
Childcare voucher scheme
Cycle to work scheme
Training, coaching and development funded
Incentives and rewards
Free tickets to local and national events
Staff social events
On site car parking
If you are interested in a career with this successful company, please send your full CV with a covering letter to recruitment@bowkermotorgroup.com.
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