About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.
Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
To learn more about Calex, please visit our website at
www.calexuk.com We have a fantastic new opportunity to recruit an Aftersales Specialist, covering North London, Berkshire, Oxford, Leicester, Essex and Suffolk, to be part of a growing team, supporting the Volvo Aftersales Network. The role’s nature is one of retailer performance improvement to increase the level of parts and accessory sales and workshop throughput. Working with the retailer network, you will introduce and implement new revenue streams and maintain and develop the aftersales performance. You will identify and implement business efficiencies by coaching the retailer aftersales team members. The role requires the job holder to continually pursue business improvement opportunities, with a focus on implementing new and innovative process enhancements to increase sales and improve customer satisfaction. These process improvements will be focused on the Customer Service Process and Volvo Personal Service methodology, both of which have a high level of complexity when deployed effectively. High levels of collaboration with the Senior Regional Business Partners are required to ensure a joined up and supportive approach to business improvement. Main Responsibilities Support the achievement of Parts and Accessory targets through development of Retailer Aftersales capability, with particular focus on retailer capacity and driving resource competence Support the Volvo Senior Regional Business Partners in their management and improvement of aftersales performance shortfalls in the network To be the key to implementing new and improved processes and products through the Volvo Authorised Repairer network Provide the best possible support to the retailer network during their implementation and validation of Volvo Personal Service Maintain high standards of Volvo Personal Service delivery after certification by following a validation visit schedule where best practice and improvements can be shared About You The ideal candidate must hold a full and valid driving licence and should have: An understanding of the key issues affecting customer satisfaction and the UK service culture A good understanding of the sales and aftersales business and processes within a dealership / retailer and/or service operation An understanding and awareness of the broader business context, specific and general economic factors affecting the automotive industry Experience in project management techniques applied to implement actions designed to deliver performance improvement or change Experience of Aftersales Marketing programmes at manufacturer or retailer level Desirable to have worked in a management/customer facing and/or technical role (not necessarily within a dealership environment) Able to deploy analytical skills and tools to identify the underlying causes of performance issues and trends Adept at using effective communication and influencing skills to gain commitment and support from personnel who are not within your direct control Self-motivated, excellent team working skills, resilient and enthusiastic Salary & Benefits Circa £50,000 per annum plus company car, 25 days paid annual leave, Calex Employee Benefits Package (inc. high street discounts, Online GP, Welfare Scheme). Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). This nature of this role may necessitate that we undertake a DBS check. Your Employment The successful candidates will be employed by Calex UK, a specialist Automotive Contractor and Training Provider.
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www.calexuk.com We have a fantastic new opportunity to recruit an Aftersales Specialist, covering North London, Berkshire, Oxford, Leicester, Essex and Suffolk, to be part of a growing team, supporting the Volvo Aftersales Network. The role’s nature is one of retailer performance improvement to increase the level of parts and accessory sales and workshop throughput. Working with the retailer network, you will introduce and implement new revenue streams and maintain and develop the aftersales performance. You will identify and implement business efficiencies by coaching the retailer aftersales team members. The role requires the job holder to continually pursue business improvement opportunities, with a focus on implementing new and innovative process enhancements to increase sales and improve customer satisfaction. These process improvements will be focused on the Customer Service Process and Volvo Personal Service methodology, both of which have a high level of complexity when deployed effectively. High levels of collaboration with the Senior Regional Business Partners are required to ensure a joined up and supportive approach to business improvement. Main Responsibilities Support the achievement of Parts and Accessory targets through development of Retailer Aftersales capability, with particular focus on retailer capacity and driving resource competence Support the Volvo Senior Regional Business Partners in their management and improvement of aftersales performance shortfalls in the network To be the key to implementing new and improved processes and products through the Volvo Authorised Repairer network Provide the best possible support to the retailer network during their implementation and validation of Volvo Personal Service Maintain high standards of Volvo Personal Service delivery after certification by following a validation visit schedule where best practice and improvements can be shared About You The ideal candidate must hold a full and valid driving licence and should have: An understanding of the key issues affecting customer satisfaction and the UK service culture A good understanding of the sales and aftersales business and processes within a dealership / retailer and/or service operation An understanding and awareness of the broader business context, specific and general economic factors affecting the automotive industry Experience in project management techniques applied to implement actions designed to deliver performance improvement or change Experience of Aftersales Marketing programmes at manufacturer or retailer level Desirable to have worked in a management/customer facing and/or technical role (not necessarily within a dealership environment) Able to deploy analytical skills and tools to identify the underlying causes of performance issues and trends Adept at using effective communication and influencing skills to gain commitment and support from personnel who are not within your direct control Self-motivated, excellent team working skills, resilient and enthusiastic Salary & Benefits Circa £50,000 per annum plus company car, 25 days paid annual leave, Calex Employee Benefits Package (inc. high street discounts, Online GP, Welfare Scheme). Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). This nature of this role may necessitate that we undertake a DBS check. Your Employment The successful candidates will be employed by Calex UK, a specialist Automotive Contractor and Training Provider.
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