Keller Williams Realty - Level 5 Leadership • Weston, FL, US
Posted 2 days ago
Agent Success Manager – Weston, FL
Keller Williams, a leading real estate company, is seeking a dedicated Agent Success Manager to join our Weston, FL office.
The Agent Success Manager must handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. This person should be a self-starter that is comfortable taking charge with little to no supervision and must be able to move with a sense of urgency to ensure they take care of their agents’ needs in a timely manner.
In this role, you will provide exceptional support to our agents, ensuring they have the tools, training, and resources needed to thrive. You will oversee agent onboarding and offboarding processes, manage office operations, coordinate training initiatives, and facilitate communication between agents and leadership. As a key point of contact, you will serve as a trusted resource and leader within our Market Center, helping agents navigate our systems and achieve their goals. If you are passionate about serving others and fostering success, this opportunity is for you!
Responsibilities
Agent Success Manager - Key Responsibilities Serve as the primary contact for agents, delivering exceptional support and assisting with onboarding, training, and access to essential tools and resources. Conduct 1-on-1 appointments to guide agents through KW Command Technology and their first 100 days. Provide Tier 1 technical support, including assistance with KW technology, printer setup, and basic troubleshooting. Manage or co-manage the Market Center’s social media accounts and collaborate with the Marketing Director to ensure effective promotional strategies for events and training. Oversee daily office operations, including handling mail, ordering supplies, answering phones, and maintaining office amenities. Manage new associate intake paperwork and facilitate Market Center activities in collaboration with leadership. Design, manage, and maintain the Market Center training calendar while coordinating with leadership to ensure effective training initiatives. Analyze office performance metrics to identify training needs and support agent growth and retention. Plan, support, and organize Market Center events such as RED Day, training sessions, and BOLD lunch coordination. Actively participate in daily huddles and weekly leadership calls at regional, international, and Market Center levels. Communicate upcoming training and events to agents via WhatsApp, TextEmAll, email, and social media. Provide administrative support, including scheduling appointments, maintaining calendars, and assisting with general office tasks. Regularly meet with the leadership team to review KPIs and track progress toward organizational goals. Develop proficiency in Keller Williams’ proprietary real estate technologies, including Keller Cloud, KW Command MC, KW Command, and local MLS systems, to effectively support agents. Qualifications
Agent Success Manager - Basic Qualifications: Tech-savvy with proficiency in social media platforms, including Facebook, Instagram, and Facebook Groups/Pages. Experience with G-Suite applications, particularly Google Docs, Sheets, and Slides, for team collaboration and business tasks. College degree is preferred but not required. 1-2 years of experience in customer service and/or administrative support. Strong communication, interpersonal, and organizational skills with keen attention to detail. Ability to work independently and manage multiple tasks effectively. Familiarity with the real estate industry and related software tools is a plus. Bilingual in English and Spanish is a plus but not required. Compensation:
$40,000 - $50,000 About Keller Williams Realty - Level 5 Leadership: Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Legacy Market Center features a state-of-the-art real estate training room, majestic office space, and a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Legacy is a hot spot for agents looking to rapidly build and grow their real estate careers. At Keller Williams, we are committed to providing our agents with unparalleled support and resources. If you are a motivated and service-oriented professional who is passionate about success through others, we encourage you to apply for this exciting opportunity with an excellent growth path within our company.
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Agent Success Manager - Key Responsibilities Serve as the primary contact for agents, delivering exceptional support and assisting with onboarding, training, and access to essential tools and resources. Conduct 1-on-1 appointments to guide agents through KW Command Technology and their first 100 days. Provide Tier 1 technical support, including assistance with KW technology, printer setup, and basic troubleshooting. Manage or co-manage the Market Center’s social media accounts and collaborate with the Marketing Director to ensure effective promotional strategies for events and training. Oversee daily office operations, including handling mail, ordering supplies, answering phones, and maintaining office amenities. Manage new associate intake paperwork and facilitate Market Center activities in collaboration with leadership. Design, manage, and maintain the Market Center training calendar while coordinating with leadership to ensure effective training initiatives. Analyze office performance metrics to identify training needs and support agent growth and retention. Plan, support, and organize Market Center events such as RED Day, training sessions, and BOLD lunch coordination. Actively participate in daily huddles and weekly leadership calls at regional, international, and Market Center levels. Communicate upcoming training and events to agents via WhatsApp, TextEmAll, email, and social media. Provide administrative support, including scheduling appointments, maintaining calendars, and assisting with general office tasks. Regularly meet with the leadership team to review KPIs and track progress toward organizational goals. Develop proficiency in Keller Williams’ proprietary real estate technologies, including Keller Cloud, KW Command MC, KW Command, and local MLS systems, to effectively support agents. Qualifications
Agent Success Manager - Basic Qualifications: Tech-savvy with proficiency in social media platforms, including Facebook, Instagram, and Facebook Groups/Pages. Experience with G-Suite applications, particularly Google Docs, Sheets, and Slides, for team collaboration and business tasks. College degree is preferred but not required. 1-2 years of experience in customer service and/or administrative support. Strong communication, interpersonal, and organizational skills with keen attention to detail. Ability to work independently and manage multiple tasks effectively. Familiarity with the real estate industry and related software tools is a plus. Bilingual in English and Spanish is a plus but not required. Compensation:
$40,000 - $50,000 About Keller Williams Realty - Level 5 Leadership: Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Legacy Market Center features a state-of-the-art real estate training room, majestic office space, and a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Legacy is a hot spot for agents looking to rapidly build and grow their real estate careers. At Keller Williams, we are committed to providing our agents with unparalleled support and resources. If you are a motivated and service-oriented professional who is passionate about success through others, we encourage you to apply for this exciting opportunity with an excellent growth path within our company.
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