At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.
The Role
In EasyPark Customer Care we have only dipped our toes into the AI and automation world and we are now looking for the right candidate to take us to new heights by implementing additional cutting edge technologies and processes. The AI and Automations specialist will work within the EasyPark Customer Care function to run our AI and Automations work. The main responsibilities will be to further improve and optimize our chatbot and AI generated processes within help center/knowledge base, agent assist, quality assurance and contact logging. Additionally, we want to combine AI with automations of customer contact processes and agent work processes. This role will play a vital role in optimizing our technological capabilities with our ambitious strategic objectives and prove a seamless experience for our Customer Care agents and customers. You'll focus on finding the right innovative solutions and continuous improvements, positioning us as a function with the highest employee and customer satisfaction. You will contribute & make an impact through:
Chatbot management Responsible for our chatbot product making sure that it operates smoothly across all platforms (in-app and web) Establishing and maintaining a process around chatbot maintenance across our Customer Care local teams Opportunity analysis Analyse and identify opportunities for automation and efficiency within customer care operations Research for industry trends and emerging technologies to recommend and implement new solutions and processes Strategic planning and implementation Develop a strategic roadmap for optimized use of AI and automations in our Customer Care function Lead the design, development and implementation of our AI initiatives Collaborate with the AI chatbot product team and web team to drive a cohesive customer experience with our chatbot across all channels Realize AI opportunities within chatbot, help centre, knowledge base, agent assistance, quality assurance and contact logging Process optimization Ensure that all AI and automation solutions comply with relevant data and privacy regulations Implement measurement to safeguard customer information and data integrity Implement AI solutions that helps provide a personalized and efficient customer experience Implement automation initiatives that safeguards the customer and/or employee experience Performance monitoring and reporting Develop KPIs to measure results and impact of the AI and automation work. Keep track of KPIs and process via reports and presentations Collaboration and Communication Collaborate with other functions to both integrate and align way of working for the customer care AI initiatives and the broader company setups Present findings and recommendations to stakeholders in a clear and concise manner. Be the go-to person for all matters related to Customer Care AI and automation initiatives and optimization of operations impacted by the use of our tools Your background We don’t think one size fits all, but a successful candidate might have the following: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field. At least 1-2 years of experience working with AI technologies 2-3 years of experience working with chat setup Experience from a customer service environment is a plus Extensive knowledge of AI technologies, machine learning and automation of processes Familiarity with CRM systems and customer service software such as Zendesk is a plus. This role will ideally be based from our UK or Stockholm office, however, we are open to considering candidates across our EasyPark EU locations. We warmly invite applications from all passionate candidates! Research indicates that individuals from underrepresented groups may hesitate to apply unless they meet every requirement. At EasyPark, potential is as valued as experience. If this role excites you and aligns with your aspirations, we want to hear from you—don’t let doubt stop you! Life at EasyPark We value open-mindedness, embrace change, and foster an inclusive culture where every voice matters. We believe in creating an environment that encourages growth, autonomy, and collaboration. Diversity is a strength we celebrate, and we are committed to creating an environment where everyone feels welcomed and valued.
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In EasyPark Customer Care we have only dipped our toes into the AI and automation world and we are now looking for the right candidate to take us to new heights by implementing additional cutting edge technologies and processes. The AI and Automations specialist will work within the EasyPark Customer Care function to run our AI and Automations work. The main responsibilities will be to further improve and optimize our chatbot and AI generated processes within help center/knowledge base, agent assist, quality assurance and contact logging. Additionally, we want to combine AI with automations of customer contact processes and agent work processes. This role will play a vital role in optimizing our technological capabilities with our ambitious strategic objectives and prove a seamless experience for our Customer Care agents and customers. You'll focus on finding the right innovative solutions and continuous improvements, positioning us as a function with the highest employee and customer satisfaction. You will contribute & make an impact through:
Chatbot management Responsible for our chatbot product making sure that it operates smoothly across all platforms (in-app and web) Establishing and maintaining a process around chatbot maintenance across our Customer Care local teams Opportunity analysis Analyse and identify opportunities for automation and efficiency within customer care operations Research for industry trends and emerging technologies to recommend and implement new solutions and processes Strategic planning and implementation Develop a strategic roadmap for optimized use of AI and automations in our Customer Care function Lead the design, development and implementation of our AI initiatives Collaborate with the AI chatbot product team and web team to drive a cohesive customer experience with our chatbot across all channels Realize AI opportunities within chatbot, help centre, knowledge base, agent assistance, quality assurance and contact logging Process optimization Ensure that all AI and automation solutions comply with relevant data and privacy regulations Implement measurement to safeguard customer information and data integrity Implement AI solutions that helps provide a personalized and efficient customer experience Implement automation initiatives that safeguards the customer and/or employee experience Performance monitoring and reporting Develop KPIs to measure results and impact of the AI and automation work. Keep track of KPIs and process via reports and presentations Collaboration and Communication Collaborate with other functions to both integrate and align way of working for the customer care AI initiatives and the broader company setups Present findings and recommendations to stakeholders in a clear and concise manner. Be the go-to person for all matters related to Customer Care AI and automation initiatives and optimization of operations impacted by the use of our tools Your background We don’t think one size fits all, but a successful candidate might have the following: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field. At least 1-2 years of experience working with AI technologies 2-3 years of experience working with chat setup Experience from a customer service environment is a plus Extensive knowledge of AI technologies, machine learning and automation of processes Familiarity with CRM systems and customer service software such as Zendesk is a plus. This role will ideally be based from our UK or Stockholm office, however, we are open to considering candidates across our EasyPark EU locations. We warmly invite applications from all passionate candidates! Research indicates that individuals from underrepresented groups may hesitate to apply unless they meet every requirement. At EasyPark, potential is as valued as experience. If this role excites you and aligns with your aspirations, we want to hear from you—don’t let doubt stop you! Life at EasyPark We value open-mindedness, embrace change, and foster an inclusive culture where every voice matters. We believe in creating an environment that encourages growth, autonomy, and collaboration. Diversity is a strength we celebrate, and we are committed to creating an environment where everyone feels welcomed and valued.
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