Airtime Billing Manager (On site)
Hexwired Recruitment have partnered with a rapidly growing Defence company that provides IT communications to the government and maritime markets. They are now seeking a talented Airtime Billing Manager.
As an Airtime Billing Manager, you will be responsible for managing all aspects of the billing cycle, as well as managing the day-to-day activities with other internal and group teams.
Key Responsibilities:
Ensure the accuracy of the airtime billing database. Handle internal and external requests for activating, deactivating, or changing service packages, while informing customers about any applicable early termination fees. Understand and manage airtime processes, ensuring they are executed efficiently and on time. Extract and present analytical reports for billing and activation purposes. Key Requirements:
Experience in airtime billing and provisioning, with a proven history of providing exceptional global customer service. Familiarity with telecom billing software and related processes. Proactive in resolving or escalating issues promptly. Capable of prioritizing tasks, multitasking, and working effectively under tight deadlines. Self-motivated with a desire to learn about the services offered by the organization. Skilled in identifying and investigating discrepancies until they are resolved.
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Ensure the accuracy of the airtime billing database. Handle internal and external requests for activating, deactivating, or changing service packages, while informing customers about any applicable early termination fees. Understand and manage airtime processes, ensuring they are executed efficiently and on time. Extract and present analytical reports for billing and activation purposes. Key Requirements:
Experience in airtime billing and provisioning, with a proven history of providing exceptional global customer service. Familiarity with telecom billing software and related processes. Proactive in resolving or escalating issues promptly. Capable of prioritizing tasks, multitasking, and working effectively under tight deadlines. Self-motivated with a desire to learn about the services offered by the organization. Skilled in identifying and investigating discrepancies until they are resolved.
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