Alarm Receiving Call Centre Agent (Working Shifts)
Apply locations CMRS Nottingham, Crocus Street, The Meadows, Nottingham, NG2 3EJ, UK. Time type: Full time Posted on: Posted 4 Days Ago Job requisition id: JR40000732 Security Monitoring Centres (SMC) in Nottingham have opportunities for
Alarm Receiving Call Centre Agents
to join our security monitoring centre team on a
full time , permanent
shift working basis . With opportunities for both SIA badge holders, and also non-badge holders. SALARY:
£27,483.46 per annum including shift allowance 23 days holiday per year (rising to 24 days after 5 years) Enhanced overtime rates * Free Onsite Parking Online GP Appointments Free Mortgage Advice Cycle to Work Scheme Company Pension Scheme Employee Referral Scheme (£1,000) Life Assurance (4 x Salary) A Central Benefits Platform offering a wide variety of discounts Childcare Vouchers Employee Scholarship Programme Bravo scheme: Incentivising high achieving employees Health & Wellbeing Resources Ongoing training & development *
Overtime Rates:
Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)
|
Bank Holidays paid at 2.5x basic rate
|
Christmas Days & New Years’ Day at 3x basic rate What You'll Be Doing As A Alarm Receiving Call Centre Agent With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers' premises are secure. Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services Process CCTV and alarm activations speedily and accurately Inform the relevant Emergency Services and Customers of relevant information in relation to their system Working Hours:
38.5 hours per week -
Working 4 shifts followed by 4 shifts off. Shift Pattern:
Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off. What We Would Like You To Bring: You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment: Excellent listening skills CCTV (SIA) badge advantageous, but not essential
–
We have opportunities for both badge holders & non-badge holders Work well and remain calm in a busy, fast-paced environment Excellent attention to detail, with high levels of accuracy Be able to work well on your own initiative as well as part of a team Strong IT skills Able to commit to shift working which includes a blend of
day & night working Additional Information #LI-MS1
#J-18808-Ljbffr
Apply locations CMRS Nottingham, Crocus Street, The Meadows, Nottingham, NG2 3EJ, UK. Time type: Full time Posted on: Posted 4 Days Ago Job requisition id: JR40000732 Security Monitoring Centres (SMC) in Nottingham have opportunities for
Alarm Receiving Call Centre Agents
to join our security monitoring centre team on a
full time , permanent
shift working basis . With opportunities for both SIA badge holders, and also non-badge holders. SALARY:
£27,483.46 per annum including shift allowance 23 days holiday per year (rising to 24 days after 5 years) Enhanced overtime rates * Free Onsite Parking Online GP Appointments Free Mortgage Advice Cycle to Work Scheme Company Pension Scheme Employee Referral Scheme (£1,000) Life Assurance (4 x Salary) A Central Benefits Platform offering a wide variety of discounts Childcare Vouchers Employee Scholarship Programme Bravo scheme: Incentivising high achieving employees Health & Wellbeing Resources Ongoing training & development *
Overtime Rates:
Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)
|
Bank Holidays paid at 2.5x basic rate
|
Christmas Days & New Years’ Day at 3x basic rate What You'll Be Doing As A Alarm Receiving Call Centre Agent With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers' premises are secure. Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services Process CCTV and alarm activations speedily and accurately Inform the relevant Emergency Services and Customers of relevant information in relation to their system Working Hours:
38.5 hours per week -
Working 4 shifts followed by 4 shifts off. Shift Pattern:
Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off. What We Would Like You To Bring: You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment: Excellent listening skills CCTV (SIA) badge advantageous, but not essential
–
We have opportunities for both badge holders & non-badge holders Work well and remain calm in a busy, fast-paced environment Excellent attention to detail, with high levels of accuracy Be able to work well on your own initiative as well as part of a team Strong IT skills Able to commit to shift working which includes a blend of
day & night working Additional Information #LI-MS1
#J-18808-Ljbffr
