Job Title
AM Technical Service Manager
Job Category
Product Support
Job Description
Hyster-Yale Materials Handling
is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster and Yale brand names. As one of the largest lift truck manufacturers, Hyster-Yale is committed to transforming the way the world moves materials from Port to Home, while delivering optimal solutions that meet our customers’ needs and ensuring outstanding customer care. Reporting to the Field Service Manager EMEA, the
Aftermarket Technical Service Manager
is responsible for supporting the dealers and customers of both Brands in the territory under their responsibility, to maintain high customer satisfaction with consequent high customer retention. The successful AM Technical Service Manager will have the following Key Accountabilities: Responsible for the Northern Europe Region (e.g. UK, Ireland, Scandinavia), manage escalations and ensure that deliveries related to the whole area are aligned with KPIs and targets. Work closely with the ABD of the area, collaborating and/or leading all projects related to Aftermarket. Represent EMEA Service in the MA and DC definition of service needs and requirements, collaborating with the Sales and MA organization. Participate as a core member in global and/or EMEA projects. Provide technical support to Hyster-Yale dealers and customers. Plan and deliver product service training on Hyster-Yale products, which may be virtual or onsite. Commission or support commissioning for new deliveries on special products (VNA + RS), exceptionally only when the PSG’s are unable to cover the need. Conduct periodic reviews with dealers on all service-related topics. Support Dealer Development for new and existing dealers. Monitor dealers' warranty performance and drive dealers to minimize claim rejection rates. The successful AM Technical Service Manager will have the following Minimum Qualifications: Engineering degree or equivalent experience. Minimum 8 years experience in technical service. Minimum 8 years Technical Service experience in Material Handling, Logistic Automation, Agriculture, or Construction Equipment. Minimum 8 years experience in customer relationship management. Minimum 8 years experience in Service Organization at dealer or manufacturer. Minimum 5 years experience in delivering training classes. The successful candidate will be subject to background checks. Job Type Permanent Time Type Full time Work Hours 39 Travel Required Yes Location HY EMEA UK Irvine Address European Divisional Support Centre Zip Code KA11 5DP Field-Based No Relocation Assistance Available No
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is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster and Yale brand names. As one of the largest lift truck manufacturers, Hyster-Yale is committed to transforming the way the world moves materials from Port to Home, while delivering optimal solutions that meet our customers’ needs and ensuring outstanding customer care. Reporting to the Field Service Manager EMEA, the
Aftermarket Technical Service Manager
is responsible for supporting the dealers and customers of both Brands in the territory under their responsibility, to maintain high customer satisfaction with consequent high customer retention. The successful AM Technical Service Manager will have the following Key Accountabilities: Responsible for the Northern Europe Region (e.g. UK, Ireland, Scandinavia), manage escalations and ensure that deliveries related to the whole area are aligned with KPIs and targets. Work closely with the ABD of the area, collaborating and/or leading all projects related to Aftermarket. Represent EMEA Service in the MA and DC definition of service needs and requirements, collaborating with the Sales and MA organization. Participate as a core member in global and/or EMEA projects. Provide technical support to Hyster-Yale dealers and customers. Plan and deliver product service training on Hyster-Yale products, which may be virtual or onsite. Commission or support commissioning for new deliveries on special products (VNA + RS), exceptionally only when the PSG’s are unable to cover the need. Conduct periodic reviews with dealers on all service-related topics. Support Dealer Development for new and existing dealers. Monitor dealers' warranty performance and drive dealers to minimize claim rejection rates. The successful AM Technical Service Manager will have the following Minimum Qualifications: Engineering degree or equivalent experience. Minimum 8 years experience in technical service. Minimum 8 years Technical Service experience in Material Handling, Logistic Automation, Agriculture, or Construction Equipment. Minimum 8 years experience in customer relationship management. Minimum 8 years experience in Service Organization at dealer or manufacturer. Minimum 5 years experience in delivering training classes. The successful candidate will be subject to background checks. Job Type Permanent Time Type Full time Work Hours 39 Travel Required Yes Location HY EMEA UK Irvine Address European Divisional Support Centre Zip Code KA11 5DP Field-Based No Relocation Assistance Available No
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