Amex Restaurant Manager – London

Amex Restaurant Manager - London

Amex Restaurant Manager - The o2

• 36400 per annum

Who We Are:Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

More about the role:Overall Purpose of the Role

• To ensure the smooth planning and delivery of the food and beverage service within the Amex Lounge to our client and customers
• To achieve operating standards that exceed the guest's expectations through strong leadership and effective management.
• To manage the business needs and performance standards in line with the Core Signatures guidelines, Client Service Level Agreements and KPI's
• Ensure the smooth delivery of a first-class catering product and service to our clients and customers within the Amex Lounge
• To demonstrate full alignment to our Levy UK vision and values by creating and living the Levy Difference through delivering Legendary Experiences & Powerful Partnerships

Key Accountabilities
Health and Safety

• To maintain H&S compliance and lead a health & safety culture.
• To personally demonstrate that you take responsibility for your own health and safety and that of others.

• To ensure the compliance with all Responsible Service of Alcohol processes and RSA incident log handover is reported at the end of every event.

People

• Complete all sign in sheets, ensuring breaks are recorded and taken in line with working time regulations.
• Support your line manager in recruitment, inductions, training and development of the variable labour in accordance with the needs of your area of responsibility.
• Actively communicates with all area supervisors and team members to build positive team morale, completing pre-shift briefings.
• Ensure that all staff incentives and engagement tools are fully utilized.
• Manage the performance of any direct reports.

• Identify training needs of individuals and carry out required training as necessary and in conjunction with the team, ensuring all staff are trained on menu and wine choices, as well as upselling techniques and how to use the till system.

Financials

• Maximise sales opportunities and positively contribute to the sales activities within Amex Lounge
• Actively up sell each request to maximise revenue and profitability, as well as helping to guide and brief staff to do the same.
• Investigate and monitor all card variances, ensuring and variances are logged and reported to the Operational Data Analysis Manager
• Ensure all end of day procedures are completed and tills closed correctly at the end of each shift.
• Support your Line Manager in the achievement of sales revenue and targets for the department.
• Demonstrate excellent control of all operating costs in line with set targets as advised by Amex Lounge Manager
• Makes personal recommendations based on knowledge and experience to improve products and service.

Client Relations

• Actively maintains day-to-day contact with the area event managers to establish strong working relationships.

• Support Amex Lounge Manager to meet the needs of clients and deliver first class service to guests.

About you:At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Job Reference: com/3009/72489001/52682823/SUCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!