Job Description:
Synonymous with accuracy, integrity and trust, Dow Jones & Company is one of the most respected brands in providing news and business information worldwide. You will report to the EMEA Collections Supervisor based in Dow Jones London Office, UK and would cover several EMEA offices. Responsibilities: Regular and professional quality phone calls and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk through timely payment of invoices and account reconciliations. Manage the assigned accounts forecasts to facilitate payment projections. Interact daily with clients regarding the overdue invoices and payment issues. This is to be completed by achieving assigned collections and call quality targets. Provide high-quality customer service in a timely manner. Maintain client confidentiality and deliver a consistent and professional level of service at all times. Establish and maintain effective and cooperative working relationships within all departments within the company, mainly with Sales, Disputes and Order Processing (Billing). Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives. Inform sales representatives and Collections management of significant changes in account status in a timely and professional manner. Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics. Properly escalate accounts at risk to Management in a timely manner per company Policy. Maintain regular and detailed notes and client information in the online collection tool. Research and perform special projects and other activities as needed. Experience Required: Fluent French and English Speaker. Degree holder in Business Administration, Finance, Accounting or related disciplines preferable. Collections experience in a Corporate & B2B environments preferable. Excellent interpersonal and communication skills. Maintain a high level of customer service, internally and externally. Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines. Solid Microsoft suite skills, including Excel, and Google Workspace. Strong attention to detail, goal oriented, the ability to work independently. Good time management, prioritizing skills and working on tight deadlines. Positive working attitude and relationship with internal and external stakeholders. Our Benefits: Comprehensive Insurance & Retirement plans. Paid Time Off and Leaves. Education Benefits. Family Care Benefits. Career Growth Programs. Subscription Discounts. Employee Well-being Support & Fitness Programs. #LI-Hybrid Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area:
Dow Jones - Finance Job Category:
Finance Union Status:
Non-Union role
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Synonymous with accuracy, integrity and trust, Dow Jones & Company is one of the most respected brands in providing news and business information worldwide. You will report to the EMEA Collections Supervisor based in Dow Jones London Office, UK and would cover several EMEA offices. Responsibilities: Regular and professional quality phone calls and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk through timely payment of invoices and account reconciliations. Manage the assigned accounts forecasts to facilitate payment projections. Interact daily with clients regarding the overdue invoices and payment issues. This is to be completed by achieving assigned collections and call quality targets. Provide high-quality customer service in a timely manner. Maintain client confidentiality and deliver a consistent and professional level of service at all times. Establish and maintain effective and cooperative working relationships within all departments within the company, mainly with Sales, Disputes and Order Processing (Billing). Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives. Inform sales representatives and Collections management of significant changes in account status in a timely and professional manner. Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics. Properly escalate accounts at risk to Management in a timely manner per company Policy. Maintain regular and detailed notes and client information in the online collection tool. Research and perform special projects and other activities as needed. Experience Required: Fluent French and English Speaker. Degree holder in Business Administration, Finance, Accounting or related disciplines preferable. Collections experience in a Corporate & B2B environments preferable. Excellent interpersonal and communication skills. Maintain a high level of customer service, internally and externally. Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines. Solid Microsoft suite skills, including Excel, and Google Workspace. Strong attention to detail, goal oriented, the ability to work independently. Good time management, prioritizing skills and working on tight deadlines. Positive working attitude and relationship with internal and external stakeholders. Our Benefits: Comprehensive Insurance & Retirement plans. Paid Time Off and Leaves. Education Benefits. Family Care Benefits. Career Growth Programs. Subscription Discounts. Employee Well-being Support & Fitness Programs. #LI-Hybrid Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area:
Dow Jones - Finance Job Category:
Finance Union Status:
Non-Union role
#J-18808-Ljbffr
