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Location: Melbourne
Salary: from $78,720 - $82,842 (depending on experience) + 15.4% superannuation
Contract: Nine month fixed term contract
A future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all Australians.
We value what you will bring. We value those with sharp, analytical minds and are open to challenging the way things are done.
The team
Regulatory Systems Business Engagement and Enquiries delivers and supports regulatory business systems and processes that build excellence in regulatory operations. Regulatory Systems manages the ongoing development of the key platform underpinning the regulatory workflows across ASIC: the ASIC CRM, Regulatory Portal, ASIC Search, and related data and document repositories. The role
Handle enquiries relating to One ASIC Regulatory systems, including troubleshooting issues and acting as a conduit between the business, relevant project teams and IT, to resolve or escalate complex issues. Liaise with external stakeholders on online interactions via the ASIC Regulatory Portal. Support internal and external stakeholder training activities including updates to learning resources. Contribute to process improvement and innovation initiatives. Support user acceptance and product verification testing for system improvements, new products and/or system releases. Develop and maintain relationships with subject matter experts and other stakeholders across ASIC's regulatory businesses. About you
Qualifications and experience
A relevant bachelor's degree and/or experience maintaining customer relations and resolving customer issues in a complaints or support desk environment. Ability to understand business processes and undertake user acceptance testing. Ability or experience analysing and interpreting information on databases and providing solutions. Problem-solving skills, including the ability to triage and resolve stakeholder and system issues. Experience working in a team environment. Strong experience in the use of business systems including Microsoft Dynamics CRM, SharePoint and other similar software. Strong customer service skills including the ability to identify and resolve internal and external user issues. Ability to manage tasks efficiently, meet timelines and produce quality results. Strong verbal and written communication skills. Capabilities (Core)
Communication: Communicate effectively to all audiences in both written and verbal formats to achieve intended purposes. Influence & Negotiation: Successfully influence and negotiate cooperatively with others to reach an intended goal. Project management: Effectively plan and manage projects. Problem solving: Identify and analyse problems and develop innovative, future-focused solutions. Risk management: Identify and manage risks to avoid or minimise negative impacts. Data literacy: Read, understand, create and communicate data as information. Technology and business systems literacy: Identify opportunities to use technology to improve processes and deliver outcomes. About ASIC
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms. Through Moneysmart, we aim to improve the skills and knowledge of Australians and provide information and tools to help them in their decision making. ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities. To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment which is issued by ASIC's Security team. View the position description for more information or click apply to start your application. Please include a brief resume. Applications for this role will close at 11:59pm on 22 November 2024.
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Regulatory Systems Business Engagement and Enquiries delivers and supports regulatory business systems and processes that build excellence in regulatory operations. Regulatory Systems manages the ongoing development of the key platform underpinning the regulatory workflows across ASIC: the ASIC CRM, Regulatory Portal, ASIC Search, and related data and document repositories. The role
Handle enquiries relating to One ASIC Regulatory systems, including troubleshooting issues and acting as a conduit between the business, relevant project teams and IT, to resolve or escalate complex issues. Liaise with external stakeholders on online interactions via the ASIC Regulatory Portal. Support internal and external stakeholder training activities including updates to learning resources. Contribute to process improvement and innovation initiatives. Support user acceptance and product verification testing for system improvements, new products and/or system releases. Develop and maintain relationships with subject matter experts and other stakeholders across ASIC's regulatory businesses. About you
Qualifications and experience
A relevant bachelor's degree and/or experience maintaining customer relations and resolving customer issues in a complaints or support desk environment. Ability to understand business processes and undertake user acceptance testing. Ability or experience analysing and interpreting information on databases and providing solutions. Problem-solving skills, including the ability to triage and resolve stakeholder and system issues. Experience working in a team environment. Strong experience in the use of business systems including Microsoft Dynamics CRM, SharePoint and other similar software. Strong customer service skills including the ability to identify and resolve internal and external user issues. Ability to manage tasks efficiently, meet timelines and produce quality results. Strong verbal and written communication skills. Capabilities (Core)
Communication: Communicate effectively to all audiences in both written and verbal formats to achieve intended purposes. Influence & Negotiation: Successfully influence and negotiate cooperatively with others to reach an intended goal. Project management: Effectively plan and manage projects. Problem solving: Identify and analyse problems and develop innovative, future-focused solutions. Risk management: Identify and manage risks to avoid or minimise negative impacts. Data literacy: Read, understand, create and communicate data as information. Technology and business systems literacy: Identify opportunities to use technology to improve processes and deliver outcomes. About ASIC
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms. Through Moneysmart, we aim to improve the skills and knowledge of Australians and provide information and tools to help them in their decision making. ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities. To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment which is issued by ASIC's Security team. View the position description for more information or click apply to start your application. Please include a brief resume. Applications for this role will close at 11:59pm on 22 November 2024.
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