At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here. Job type
Experienced Professional Workplace
Hybrid Your Responsibilities
The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for supporting Consultants in providing client services for an assigned book of business. Duties will include: Working alongside the Consultant, ensuring that our customer's day-to-day operational requirements are met. Preparation of client deliverables and materials, including but not limited to periodic status reports and financial & technical summaries. Manage and organise day to day requests to support quicker resolution, decision making, and accurate execution. This includes performing quality control checks on various customer facing reports, identifying actions and providing support as necessary to the consultant. Participate in routine business meetings with internal teams and clients. Identify critical action points, stakeholders, and ensure follow through to maintain an excellent level of customer service. Assist Consultants in tracking project progress and timelines, maintaining client files, populating and maintaining activity/issues trackers. Support team members in addressing and resolving client issues involving claims, administration, compliance, etc. Meet all regulatory requirements. Qualifications
An insurance/group protection background is beneficial but not required. GR1/IF7 obtained or willingness to work towards. Proactive and enthusiasm to learn wider benefit consultancy, for healthcare and protection schemes. Proven experience in working to deadlines. Track record of accuracy and attention to detail. Ability to adapt under pressure and problem solve. Ability to support, add value and provide high quality outputs. Robust comprehension and calculation skills. Strong MSOffice skills, including Excel and PowerPoint. Strong organisation and prioritisation skills. Fast learner, with the ability to pick-up new processes, skills and knowledge. Strong team working and individual intuition. Personable and professional with internal and external parties. Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success. About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day. At Lockton, we believe in the power of all people. You belong at Lockton. How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
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you belong here. Job type
Experienced Professional Workplace
Hybrid Your Responsibilities
The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for supporting Consultants in providing client services for an assigned book of business. Duties will include: Working alongside the Consultant, ensuring that our customer's day-to-day operational requirements are met. Preparation of client deliverables and materials, including but not limited to periodic status reports and financial & technical summaries. Manage and organise day to day requests to support quicker resolution, decision making, and accurate execution. This includes performing quality control checks on various customer facing reports, identifying actions and providing support as necessary to the consultant. Participate in routine business meetings with internal teams and clients. Identify critical action points, stakeholders, and ensure follow through to maintain an excellent level of customer service. Assist Consultants in tracking project progress and timelines, maintaining client files, populating and maintaining activity/issues trackers. Support team members in addressing and resolving client issues involving claims, administration, compliance, etc. Meet all regulatory requirements. Qualifications
An insurance/group protection background is beneficial but not required. GR1/IF7 obtained or willingness to work towards. Proactive and enthusiasm to learn wider benefit consultancy, for healthcare and protection schemes. Proven experience in working to deadlines. Track record of accuracy and attention to detail. Ability to adapt under pressure and problem solve. Ability to support, add value and provide high quality outputs. Robust comprehension and calculation skills. Strong MSOffice skills, including Excel and PowerPoint. Strong organisation and prioritisation skills. Fast learner, with the ability to pick-up new processes, skills and knowledge. Strong team working and individual intuition. Personable and professional with internal and external parties. Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success. About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day. At Lockton, we believe in the power of all people. You belong at Lockton. How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
#J-18808-Ljbffr
