Analyst

About the Role We are looking for a Supply Chain Systems Analyst to support the Supply Chain Systems Assistant Manager in the general day-to-day running of the departmental activities. This will include providing help and guidance to the Operational Teams by prioritising and responding appropriately to support requests. This is an FTC role to start ASAP until October 2025. Key responsibilities include: Collaborating with stakeholders to understand business objectives, processes, and requirements. Conducting in-depth business process analysis and modelling to evaluate existing supply chain systems, processes and workflows and identify areas for improvement and optimisation. Capturing and defining business requirements and working within cross-functional teams to support the Supply Chain Systems Manager in designing scalable and efficient supply chain systems solutions. Managing and coordinating the delivery of system changes as specified in requirements. Ensuring that all system issues are escalated to the Line Manager, Senior Managers, and the Service Desk, and resolution monitoring thereafter. Minimising disruption to product flow throughout the manual and automated warehouse by isolating equipment, product flow redirection and product removal sourcing determination. About You You will have a strong customer service focus when dealing with both internal and external parties, as well as excellent interpersonal and communication skills. You will also have excellent time-management skills and the ability and willingness to multi-task. About Us Harrods is one of the world’s leading luxury department stores, and we’re becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You If you are looking to take the next step in your career with a dedication to excellent customer service in a role that addresses real business operational challenges, this role will open doors for you. As well as training and on-the-job learning to ensure you can deliver exceptional supply chain systems solutions, we offer great pathway opportunities to develop your career and expand your career horizons. Uniquely You At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and can demonstrate an alignment with our values, we would encourage you to apply. Benefits and any extra details will be discussed during the recruitment process.

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