Analytics Engineer

MI Insights Analyst Contract: Hybrid Working Options Available Location: Bupa Place, Salford Quays or Willow House, Staines Fixed term contract: 12 months Salary range: £37,000-£45,000 dependant on experience Full time We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Your role as an MI & Insight Analyst will require you to draw on your technical expertise and experience to draw together our customer contact data, developing MI to articulate both the customer and colleague experience with a view to facilitating or initiating change. With an eye for detail and a natural curiosity, you will use your technical expertise to proactively identify opportunities through your analytical assessment of the data, identifying continuous improvement opportunities across all segments of our contact centre estate. How you’ll help us make health happen: You will have a sophisticated approach to your communication with your stakeholders that enables you to gather technical requirements effectively, often taking the form of coaching to facilitate the required outcomes. Your outputs will include data sets and insight-led analysis. You will have technical subject matter expertise that allows you to access and transform data from our strategic data warehouse, informing our understanding of customer and people journeys. You will work as part of a broader multi-disciplinary team, building strong relationships with colleagues in the Operations Hub and Customer Contact teams to maintain the integrity of our core data set. You will take ownership of delivering analysis assigned by your manager in a timely manner, highlighting any risks as appropriate. You will utilize your experience of Contact Centres and associated technology to represent your team on various projects, acting as a subject matter expert to offer advice and guidance. You will coach your peers in data teams across the business, sharing your technical skillset to grow our wider capability. Key Skills / Qualifications needed for this role: Experience of operating within a MI data and insight function is desirable. Experience of developing complex MI data and delivery solutions using SQL programming, with advanced knowledge of applications such as Excel, Access & PowerBI, focusing on formula creation and Visual Basic Applications coding. Experience in gathering, interpreting, and presenting insightful data. Experience in sourcing and connecting data from multiple sources, with a strong understanding of data warehouse infrastructures. Experience with Verint is advantageous but not essential. A confident communicator, comfortable delivering analysis to all levels within our organization. A strong technical skillset, enjoying working with large sets of complex data, confidently using tools to manipulate that data and challenging existing processes to support continuous improvement. Experience of ETL activity ideally gained in a customer contact environment. Good understanding of customer contact technology. Ownership of your own development, keeping up to date with new products and data management techniques. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme, including all aspects of health – mental, physical, financial, social, and environmental. We support flexible working and offer a range of family-friendly benefits. Joining Bupa in this role, you will receive the following benefits and more: 25 days holiday, increasing through length of service, with the option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Onsite gyms or local discounts where no onsite gym is available. Various other benefits and online discounts. At Bupa, we adhere to a structured framework when awarding changes to salary, creating a fair and consistent approach for all colleagues looking to grow or change roles. For more guidance, please click HERE. Please ensure your job history on your workday profile is up to date with all your career history and achievements before applying. This will ensure the Recruitment team has all the relevant information to review your application. Please be aware that if you’re successful in securing this role, there may be changes to your notice period and other terms and conditions. Your recruiter will advise what this means for you during your application. Time Type:

Full time Job Area:

IT Locations:

Bupa Place, Staines - Willow House

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