Analytics Senior Manager / Consultant
Apply locations: UK, Work at Home, GB Time type: Full time Posted on: Posted 12 Days Ago Job Title: Analytics Senior Manager / Consultant Job Description: We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions Deliver outcomes unimagined Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, a great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. #LI-Remote You will lead teams of consultants and analysts in identifying new ways to deliver better services and results for both Concentrix and our clients, by analyzing business and operational performance data, mapping customer journeys and business processes, to understand root causes, unearth unmet customer needs, and identify creative solutions. You will build client and partner relationships, engage and develop your teams, and work with your colleagues across Concentrix to make meaningful change happen. You will report to our Regional Leader. What we're looking for: Significant experience (10 years or more) in consulting, service design, analytics or business analysis; Experience with conversational analytic methodology; Experience with conversational analytic tools (Genesys, Callminer or similar); Extensive experience in leading teams to deliver quality analysis, thought capital, and clear data-driven recommendations bounded by options and risk scenarios; The ability to guide and manage business change and transformation projects; A communicator with proven ability to engage clients and enable change to happen; The ability to develop and communicate growth and/or business strategies based on the insights you glean from customer and business data and research; Experience in leading, inspiring and developing diverse teams, providing direction, guidance, and support; Work within a team, but also be in driving change in complex working environments; The ability to plan and manage multiple simultaneous complex projects; Comfortable leading work that combines the use of data analysis and business process improvement with service design thinking; An expert in consulting, who is knowledgeable of the latest trends and industry best practices; Multiple, simultaneous consulting engagements with clients on business operations and performance improvement programs; Experience with contact centers and self-service channels; Proficient in using Microsoft Excel and PowerPoint; Fluent in English (Oral and written); Some nice to haves: Advanced knowledge of data analysis methodology; Green or Black Belt Six Sigma certification; Lean Methodology experience; Data analytics tools such as Power BI. Location: UK, Work at Home, GB Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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Apply locations: UK, Work at Home, GB Time type: Full time Posted on: Posted 12 Days Ago Job Title: Analytics Senior Manager / Consultant Job Description: We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions Deliver outcomes unimagined Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, a great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. #LI-Remote You will lead teams of consultants and analysts in identifying new ways to deliver better services and results for both Concentrix and our clients, by analyzing business and operational performance data, mapping customer journeys and business processes, to understand root causes, unearth unmet customer needs, and identify creative solutions. You will build client and partner relationships, engage and develop your teams, and work with your colleagues across Concentrix to make meaningful change happen. You will report to our Regional Leader. What we're looking for: Significant experience (10 years or more) in consulting, service design, analytics or business analysis; Experience with conversational analytic methodology; Experience with conversational analytic tools (Genesys, Callminer or similar); Extensive experience in leading teams to deliver quality analysis, thought capital, and clear data-driven recommendations bounded by options and risk scenarios; The ability to guide and manage business change and transformation projects; A communicator with proven ability to engage clients and enable change to happen; The ability to develop and communicate growth and/or business strategies based on the insights you glean from customer and business data and research; Experience in leading, inspiring and developing diverse teams, providing direction, guidance, and support; Work within a team, but also be in driving change in complex working environments; The ability to plan and manage multiple simultaneous complex projects; Comfortable leading work that combines the use of data analysis and business process improvement with service design thinking; An expert in consulting, who is knowledgeable of the latest trends and industry best practices; Multiple, simultaneous consulting engagements with clients on business operations and performance improvement programs; Experience with contact centers and self-service channels; Proficient in using Microsoft Excel and PowerPoint; Fluent in English (Oral and written); Some nice to haves: Advanced knowledge of data analysis methodology; Green or Black Belt Six Sigma certification; Lean Methodology experience; Data analytics tools such as Power BI. Location: UK, Work at Home, GB Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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