Job title – Application Specialist - Wonderware
GCM - 5 Opportunity for Remote work: Yes As an Application Specialist, you will be trusted to carry out the following responsibilities which include but are not restricted to: Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis). Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications within our portfolio. Call Management: experience of using a helpdesk tool e.g. ServiceNow. Developing and implementing fixes and enhancements to commercially available and bespoke applications, using various tools. Assisting in the upgrade of existing applications to new versions, which may require working closely with third-party organisations as well as internal project teams. This may also cover areas such as testing and implementation. Documenting and onboarding/decommissioning of existing and new applications. Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure. Working to defined contractual service levels. Undertaking knowledge transfer to enable the take on of new services for client. Provision of 24x7 on call service for high priority incidents. We can't do without: Willing to work out of hours and as part of on-call rota participation. Experience of business application support within an Application Management or Support environment. Experience of the Wonderware suite of products. Experience of .NET and SQL Server. Demonstrable ability to generate bug fixes and undertake changes and enhancements. Demonstrable experience of use of a Helpdesk tool e.g. ServiceNow. Proven development experience. We would like to have: Strong verbal and written skills. Strong interpersonal skills. Flexible ‘can do’ attitude. Willingness to learn development/DevOps skills. Tact and diplomacy. Demonstrable networking and communication skills. ITIL qualification (ITIL 4 certification preferred). Experience of working with Cloud technologies, specifically MS Azure. Experience with large Application Services customers. Experience of contributing to the development, test, release, update, and support processes for DevOps operation. Automation and associated tooling. As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview. The data is only used for the purpose of providing additional support at interview. If this is applicable to you, please ensure you answer “Yes” to the question regarding disability included in the application form for our awareness.
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GCM - 5 Opportunity for Remote work: Yes As an Application Specialist, you will be trusted to carry out the following responsibilities which include but are not restricted to: Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis). Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications within our portfolio. Call Management: experience of using a helpdesk tool e.g. ServiceNow. Developing and implementing fixes and enhancements to commercially available and bespoke applications, using various tools. Assisting in the upgrade of existing applications to new versions, which may require working closely with third-party organisations as well as internal project teams. This may also cover areas such as testing and implementation. Documenting and onboarding/decommissioning of existing and new applications. Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure. Working to defined contractual service levels. Undertaking knowledge transfer to enable the take on of new services for client. Provision of 24x7 on call service for high priority incidents. We can't do without: Willing to work out of hours and as part of on-call rota participation. Experience of business application support within an Application Management or Support environment. Experience of the Wonderware suite of products. Experience of .NET and SQL Server. Demonstrable ability to generate bug fixes and undertake changes and enhancements. Demonstrable experience of use of a Helpdesk tool e.g. ServiceNow. Proven development experience. We would like to have: Strong verbal and written skills. Strong interpersonal skills. Flexible ‘can do’ attitude. Willingness to learn development/DevOps skills. Tact and diplomacy. Demonstrable networking and communication skills. ITIL qualification (ITIL 4 certification preferred). Experience of working with Cloud technologies, specifically MS Azure. Experience with large Application Services customers. Experience of contributing to the development, test, release, update, and support processes for DevOps operation. Automation and associated tooling. As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview. The data is only used for the purpose of providing additional support at interview. If this is applicable to you, please ensure you answer “Yes” to the question regarding disability included in the application form for our awareness.
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