Application Support Analyst
Application Support Analyst
Apply locations Hampshire, ENG time type Full time posted on Posted 20 Days Ago job requisition id REQ16207 At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: What are we looking for? CoreLogic Protect is currently looking for a Client Support Associate to join their UK team. This role will provide 1st/2nd line operational support to the business bespoke software in order for system users to operate effectively and efficiently. We are always looking for curious, agile, enthusiastic, and driven people to add to our team! If you thrive in a dynamic, open and team-oriented environment with a passion for solving problems, we want to hear from you! As the Client Support Associate, what will I be responsible for? As Client Support Associate you will be assisting customers and Internal Teams with handling questions and issues in respect of the way that they use the software. You will be responsible for providing a quick response to calls taken, logging and ensuring that the development team is made aware of any issues that need to be escalated in a timely manner, whilst managing the requestor’s expectations and need to continue working. Calls are predominantly received via phone and email and Zoom/Teams is utilized where necessary to assist in the resolution of matters. The Client Support Associate must be able to identify and prioritise their workload, whilst adhering to all service level agreements. A professional manner must be maintained at all times and you must be comfortable working within tight deadlines. Duties and responsibilities: Assist customers and Internal Teams with handling questions and issues in respect of the way that they use the software Log and ensure that the development team is made aware of any issues that need to be escalated in a timely manner Write user material Deliver end-user training SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities attendant to this position. WORK ENVIRONMENT AND PHYSICAL DEMANDS Office based position Standard support desk hours are between 8:00am and 6:00pm, Monday to Friday (excl Bank Holidays) Support cover will be required on a shift basis – Working hours are 8 hrs. per day with a 30-minute lunch break. Shifts will be notified in advance at the discretion of the management and will change based on workload and covering leave. Travel required to Client premises on occasion for Training purposes. BENEFITS Base salary Full health, pension, life benefits and access to enhancements, such as dental. 25 days Paid vacation + UK Bank Holidays Wellbeing and Charity days Wellbeing bonus through Forma Recognition & Reward program. Job Qualifications: What does the Associate, Client Support need to have? Experience in software support or technical/data analysis preferable. Good understanding of basic IT principles and practices relevant to supporting users on software Quick & Active learner – able to master new knowledge efficiently Positive and ‘self-starter’ attitude – able to work independently using own initiative Strong Microsoft Office skills, especially Excel. Experience in other project or technical software applications of benefit. Excellent attention to detail and communication skills Ability to work under pressure and prioritise tasks effectively Enjoys working with clients and in a team environment Self-motivated, helpful and constant desire to improve Experience within the insurance industry considered an asset CoreLogic's Diversity Commitment: CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation. CoreLogic maintains a Drug-Free Workplace. Please apply on our website for consideration.
#J-18808-Ljbffr
Apply locations Hampshire, ENG time type Full time posted on Posted 20 Days Ago job requisition id REQ16207 At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: What are we looking for? CoreLogic Protect is currently looking for a Client Support Associate to join their UK team. This role will provide 1st/2nd line operational support to the business bespoke software in order for system users to operate effectively and efficiently. We are always looking for curious, agile, enthusiastic, and driven people to add to our team! If you thrive in a dynamic, open and team-oriented environment with a passion for solving problems, we want to hear from you! As the Client Support Associate, what will I be responsible for? As Client Support Associate you will be assisting customers and Internal Teams with handling questions and issues in respect of the way that they use the software. You will be responsible for providing a quick response to calls taken, logging and ensuring that the development team is made aware of any issues that need to be escalated in a timely manner, whilst managing the requestor’s expectations and need to continue working. Calls are predominantly received via phone and email and Zoom/Teams is utilized where necessary to assist in the resolution of matters. The Client Support Associate must be able to identify and prioritise their workload, whilst adhering to all service level agreements. A professional manner must be maintained at all times and you must be comfortable working within tight deadlines. Duties and responsibilities: Assist customers and Internal Teams with handling questions and issues in respect of the way that they use the software Log and ensure that the development team is made aware of any issues that need to be escalated in a timely manner Write user material Deliver end-user training SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities attendant to this position. WORK ENVIRONMENT AND PHYSICAL DEMANDS Office based position Standard support desk hours are between 8:00am and 6:00pm, Monday to Friday (excl Bank Holidays) Support cover will be required on a shift basis – Working hours are 8 hrs. per day with a 30-minute lunch break. Shifts will be notified in advance at the discretion of the management and will change based on workload and covering leave. Travel required to Client premises on occasion for Training purposes. BENEFITS Base salary Full health, pension, life benefits and access to enhancements, such as dental. 25 days Paid vacation + UK Bank Holidays Wellbeing and Charity days Wellbeing bonus through Forma Recognition & Reward program. Job Qualifications: What does the Associate, Client Support need to have? Experience in software support or technical/data analysis preferable. Good understanding of basic IT principles and practices relevant to supporting users on software Quick & Active learner – able to master new knowledge efficiently Positive and ‘self-starter’ attitude – able to work independently using own initiative Strong Microsoft Office skills, especially Excel. Experience in other project or technical software applications of benefit. Excellent attention to detail and communication skills Ability to work under pressure and prioritise tasks effectively Enjoys working with clients and in a team environment Self-motivated, helpful and constant desire to improve Experience within the insurance industry considered an asset CoreLogic's Diversity Commitment: CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation. CoreLogic maintains a Drug-Free Workplace. Please apply on our website for consideration.
#J-18808-Ljbffr
