Application Support Analyst

Application Support Analyst Edinburgh Hybrid Working Hours: 37.5 hrs per week Monday to Friday 9:00 - 17:00. Weekend on-call work on a rotational basis 1 in 4 weekends. Starting salary: £39,500 Excellent benefits including 31 days holiday, mental health & wellbeing support, pension, cycle to work scheme, gym membership. WHO WE ARE At GoFibre, we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts. HOW WE WORK Collaboration, innovation, commitment, and continual improvement are the cornerstones of our collective success. We thrive under pressure and support one another while maintaining a focus on work-life balance and wellbeing. WHAT YOU WILL BE WORKING ON Oversee a wide range of software applications, ensuring they are running efficiently and meet the business's needs. Work closely with business stakeholders to understand their challenges and provide application solutions. Deliver modifications to existing tools or identify new applications to add value and improve processes. Regular assessments of the tools and processes of applications to ensure efficiency, identifying areas for improvement, and implementing changes. Providing support and guidance on system features, integration, and problem-solving. Deliver training to end-users, ensuring that new applications are adopted successfully and best practices are maintained. WHAT YOU WILL BRING TO THE ROLE Recent application management experience with practical knowledge of APIs and CRM systems, ideally Dynamics 365. Excellent communication skills with the ability to design and deliver systems training. Systems integration and testing experience. Ability to identify and implement software application improvements. ITIL v3 Foundation and/or Practitioner. We ensure equal opportunity and actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion, or orientation. Together, we’re all part of the rich GoFibre family. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk

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