Application Support Analyst
Edinburgh Hybrid
Working Hours: 37.5 hrs per week
Monday to Friday 9:00 - 17:00. Weekend on-call work on a rotational basis 1 in 4 weekends.
Starting salary £39,500
Excellent benefits including 31 days holiday, mental health & wellbeing support, pension, cycle to work scheme, gym membership.
WHO WE ARE At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We're growing fast and we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We've recently raised, and committed, a £164 million investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses by 2025. HOW WE WORK Collaboration, innovation, commitment, and continual improvement of our business and ourselves are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We're always learning, and we thrive under pressure because we support one another and have some laughs along the way. We take care of each other and care about work-life balance and wellbeing. WHAT YOU WILL BE WORKING ON Oversee a wide range of software applications, ensuring they are running efficiently and meet the business's needs Work closely with business stakeholders to understand their challenges and provide application solutions Deliver modifications to existing tools or identifying new applications to add value and improve processes Regular assessments of the tools and processes of applications to ensure efficiency, identifying areas for improvement, and implementing changes Providing support and guidance on system features, integration, and problem-solving Deliver training to end-users, ensuring that new applications are adopted successfully and best practices are maintained WHAT YOU WILL BRING TO THE ROLE Recent application management experience with practical knowledge of APIs and CRM systems, ideally Dynamics 365 Excellent communication skills with the ability to design and deliver systems training Systems integration and testing experience Ability to identify and implement software application improvements ITIL v3 Foundation and/or Practitioner
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers. Are you ready for the challenge? Get in touch now, we can't wait to hear from you!
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WHO WE ARE At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We're growing fast and we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We've recently raised, and committed, a £164 million investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses by 2025. HOW WE WORK Collaboration, innovation, commitment, and continual improvement of our business and ourselves are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We're always learning, and we thrive under pressure because we support one another and have some laughs along the way. We take care of each other and care about work-life balance and wellbeing. WHAT YOU WILL BE WORKING ON Oversee a wide range of software applications, ensuring they are running efficiently and meet the business's needs Work closely with business stakeholders to understand their challenges and provide application solutions Deliver modifications to existing tools or identifying new applications to add value and improve processes Regular assessments of the tools and processes of applications to ensure efficiency, identifying areas for improvement, and implementing changes Providing support and guidance on system features, integration, and problem-solving Deliver training to end-users, ensuring that new applications are adopted successfully and best practices are maintained WHAT YOU WILL BRING TO THE ROLE Recent application management experience with practical knowledge of APIs and CRM systems, ideally Dynamics 365 Excellent communication skills with the ability to design and deliver systems training Systems integration and testing experience Ability to identify and implement software application improvements ITIL v3 Foundation and/or Practitioner
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers. Are you ready for the challenge? Get in touch now, we can't wait to hear from you!
#J-18808-Ljbffr
