Application Support Engineer Automation page is loaded
Application Support Engineer Automation
Apply remote type Hybrid locations Kiln Farm, England, United Kingdom time type Full time posted on Posted Yesterday job requisition id R24-7255 Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As an Application Support Engineer Automation, you will help customers support their critical applications built on Rockwell Automation technologies through technical expertise to reduce skills gaps, consultancy to improve their operational efficiency, and support in their times of need. You will report to the Application Support Supervisor EMEA. This is a hybrid role. You would be based at the Rockwell Automation Milton Keynes Technical Support Centre. However, you may need to work in other Rockwell Automation offices. You will work on customer sites to support customer contractual obligations in both the UK & Europe. Your Responsibilities:
Lead the resolution of customer issues through problem replication and collaboration with different teams. Coordinate with escalation groups (product development, project delivery teams, third parties, customer application owners) to ensure accurate information transfer for issue resolution. Document all activities and communications in our call handling database to ensure comprehensive and interpretable information for support staff. Create and maintain knowledgebase articles and other documentation, participating in technical reviews to ensure accuracy and quality. Collaborate with business development teams to scope and technically review proposals for new application support agreements. Visit customer sites for troubleshooting, information gathering, and building relationships, including delivering customer coaching. Available for emergency calls outside normal working hours on an on-call rota. The Essentials - You Will Have:
Previous customer support or technical role, with a core knowledge of the FactoryTalk suite of products, focused on application code level troubleshooting or development including the following areas: Microsoft SQL Server Industrial Controls Systems VMWare or other Virtualization environment. Cisco/Stratix Switches (CLI) Degree level education in one of the following: Computer science or IT. Electrical / Electronic Engineering Control Engineering or Automation This role is suitable for applicants based in the UK with the ability to travel across Europe. You will be part of the on-call rotation to support customers out of office hours in urgent situations. High-level verbal and written English language skills with technical subjects. The Preferred - You Might Also Have:
Other languages such as Dutch, Danish, French, German, Italian, Spanish, Swedish or Polish may also be useful. Knowledge and experience in Rockwell Automation FactoryTalk applications. What We Offer:
Our benefits package includes: International team in a stable and growing company within the automation industry. Ethical company with a culture of diversity, equity, and inclusion. Friendly and collaborative working environment. Development opportunities and availability of a variety of training/e-Learning courses. Great compensation package plus additional benefits (e.g., company pension, healthcare, BRAVO recognition programme). ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-RG1 #LI-Hybrid Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to
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Apply remote type Hybrid locations Kiln Farm, England, United Kingdom time type Full time posted on Posted Yesterday job requisition id R24-7255 Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As an Application Support Engineer Automation, you will help customers support their critical applications built on Rockwell Automation technologies through technical expertise to reduce skills gaps, consultancy to improve their operational efficiency, and support in their times of need. You will report to the Application Support Supervisor EMEA. This is a hybrid role. You would be based at the Rockwell Automation Milton Keynes Technical Support Centre. However, you may need to work in other Rockwell Automation offices. You will work on customer sites to support customer contractual obligations in both the UK & Europe. Your Responsibilities:
Lead the resolution of customer issues through problem replication and collaboration with different teams. Coordinate with escalation groups (product development, project delivery teams, third parties, customer application owners) to ensure accurate information transfer for issue resolution. Document all activities and communications in our call handling database to ensure comprehensive and interpretable information for support staff. Create and maintain knowledgebase articles and other documentation, participating in technical reviews to ensure accuracy and quality. Collaborate with business development teams to scope and technically review proposals for new application support agreements. Visit customer sites for troubleshooting, information gathering, and building relationships, including delivering customer coaching. Available for emergency calls outside normal working hours on an on-call rota. The Essentials - You Will Have:
Previous customer support or technical role, with a core knowledge of the FactoryTalk suite of products, focused on application code level troubleshooting or development including the following areas: Microsoft SQL Server Industrial Controls Systems VMWare or other Virtualization environment. Cisco/Stratix Switches (CLI) Degree level education in one of the following: Computer science or IT. Electrical / Electronic Engineering Control Engineering or Automation This role is suitable for applicants based in the UK with the ability to travel across Europe. You will be part of the on-call rotation to support customers out of office hours in urgent situations. High-level verbal and written English language skills with technical subjects. The Preferred - You Might Also Have:
Other languages such as Dutch, Danish, French, German, Italian, Spanish, Swedish or Polish may also be useful. Knowledge and experience in Rockwell Automation FactoryTalk applications. What We Offer:
Our benefits package includes: International team in a stable and growing company within the automation industry. Ethical company with a culture of diversity, equity, and inclusion. Friendly and collaborative working environment. Development opportunities and availability of a variety of training/e-Learning courses. Great compensation package plus additional benefits (e.g., company pension, healthcare, BRAVO recognition programme). ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-RG1 #LI-Hybrid Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to
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