This is a Permanent role - £25,000 - £32,000 + Benefits
We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast.
At Burendo, we believe that together, we can achieve incredible things.
What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.
Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you’ll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.
This role will require you to have or be willing to go through Security Clearance and be on an on-call rota.
This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.
Below are examples of activities you might perform day-to-day working with our clients:
L2 application support
Overall BAU Management for Production environments
Coordinate with L1 and L3 teams to ensure alignment on management of the services
Incident, Request, Problem and Change Management
Monitor and troubleshoot system performance and availability
IT Vulnerability detection and resolution
Platform Monitoring
Pipeline execution and monitoring
Coordinate with other product stakeholders to ensure alignment on the solution.
Ensure security standards are applied across production services with regular security reviews.
Ensure documentation is updated and current, including run books and process/policy documents.
Be part of an out of hours (24hrs) support rota.
The must haves:
These are the skills that you’ll need to get to grips with the role:
Strong stakeholder management skills with excellent communication
Working knowledge of React, Python and GitHub
Proactive with a desire to continually improve and evolve the service
Excellent problem-solving and troubleshooting skills
A strong understanding of how IT systems work and a keen technical interest
Nice to haves:
It would be great if you had one or more of these, but even if not, we’d like to hear from you.
Experience in the management of AWS Cloud platforms
Knowledge in managing and executing CI/CD pipelines
Benefits:
25 days annual leave (plus bank holidays)
An additional day of paid leave for your birthday
Monthly budget for you to spend on your wellbeing
Annual Learning and Development budget
Paid time off for life events
Matched Employer Contributed Pension (5%)
Life assurance based on 2 x your salary, increasing to 4 x upon 2 years' service
Access to an Employee Assistance Programme
Enhanced company sick pay
Exciting calendar of Burendo social events and activities
We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.
#LI-Hybrid #LI-MS
#J-18808-Ljbffr
We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast.
At Burendo, we believe that together, we can achieve incredible things.
What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.
Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you’ll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.
This role will require you to have or be willing to go through Security Clearance and be on an on-call rota.
This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.
Below are examples of activities you might perform day-to-day working with our clients:
L2 application support
Overall BAU Management for Production environments
Coordinate with L1 and L3 teams to ensure alignment on management of the services
Incident, Request, Problem and Change Management
Monitor and troubleshoot system performance and availability
IT Vulnerability detection and resolution
Platform Monitoring
Pipeline execution and monitoring
Coordinate with other product stakeholders to ensure alignment on the solution.
Ensure security standards are applied across production services with regular security reviews.
Ensure documentation is updated and current, including run books and process/policy documents.
Be part of an out of hours (24hrs) support rota.
The must haves:
These are the skills that you’ll need to get to grips with the role:
Strong stakeholder management skills with excellent communication
Working knowledge of React, Python and GitHub
Proactive with a desire to continually improve and evolve the service
Excellent problem-solving and troubleshooting skills
A strong understanding of how IT systems work and a keen technical interest
Nice to haves:
It would be great if you had one or more of these, but even if not, we’d like to hear from you.
Experience in the management of AWS Cloud platforms
Knowledge in managing and executing CI/CD pipelines
Benefits:
25 days annual leave (plus bank holidays)
An additional day of paid leave for your birthday
Monthly budget for you to spend on your wellbeing
Annual Learning and Development budget
Paid time off for life events
Matched Employer Contributed Pension (5%)
Life assurance based on 2 x your salary, increasing to 4 x upon 2 years' service
Access to an Employee Assistance Programme
Enhanced company sick pay
Exciting calendar of Burendo social events and activities
We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.
#LI-Hybrid #LI-MS
#J-18808-Ljbffr
