Application Support Engineer

Do you have Automation, Toolset knowledge? Do you have a strong support knowledge of middleware applications Power Platforms ? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions. We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed. What does the role involve? Reporting into our Application Support Team Leader, as an Application Support Engineer, you'll play a pivotal role in liaising between our internal service management and our IT delivery teams to monitor, troubleshoot and diagnose live incidents. You'll be given the opportunity to learn new technologies that underpin the IT strategy which will include Webservices Integration, Cloud services (Azure/AWS) and will learn in a supportive and friendly environment. This role involves on call support, which is typically once per month for 1 week. Hybrid working role with our office located in Newbury. Some of your key duties will include: 2nd/3rd line support and monitoring the health of applications Troubleshooting and diagnosing live incidents and managing through to resolution Working collaboratively with our development squads, effectively bridging the gap between development and operations What are we looking for? You'll enjoy working with technology and will have good all-round knowledge of IT. You'll have a desire to learn new skills and will be seeking an opportunity to learn and grow in a supportive environment. Also, we're looking for the following: Good knowledge of Business processes within the Vehicle Solutions division Strong support knowledge of middleware applications Power Platforms and Workato. Usage of monitoring tools (e.g. Splunk, AWS Canaries) Strong interpersonal skills with the ability to collaborate with others to deliver solutions Strong Stakeholder and Vendor management skills Able to prioritise work effectively to meet demand What can we offer you? At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine. In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes: Flexible hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year What's the next step? Interested? Start your application today and see what Novuna can offer you. Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates. We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you. #LI-Hybrid

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