Harrington Starr is looking for an Application Support specialist to hit the ground running for a financial vendor in London. This role provides an opportunity for a versatile Support professional to provide development within the support.
You will be responsible for problem-solving, investigating and resolving issues and queries that come through. You will ensure all issues are logged and tracked properly. This role will allow you to learn and enhance your technical knowledge.
This role allows you to sit in the finance space, and is a great way to grab exposure to all sides of the business and encourages you to learn and bounce off team members in the support space.
The Role
Collect, triage, and troubleshoot production support incident tickets and follow documented standard operating procedures. Maintain and create support documentation and knowledgebase. Own production support issues and collaborate with support engineers to resolve issues within designated SLAs. Provide regular updates to internal and external stakeholders on outstanding issues. Interact directly as needed with clients and stakeholders. Provide daily and weekly issue reports. Be an active participant at production support meetings. Monitor environment logs for errors and troubleshoot accordingly. Flexibility to work additional hours as needed. Technical Requirements
Strong UNIX/Linux with Bash or Perl scripting. Python debugging and scripting knowledge. Automation knowledge. Strong SQL. To recap, this role is looking for an Application Support professional to hit the ground running for a growing start-up in London. If this is of interest, please get in touch: James.platt@harringtonstarr.com Seniority Level
Mid-Senior level Employment Type
Full-time Job Function
Information Technology and Finance Industries
Staffing and Recruiting
#J-18808-Ljbffr
Collect, triage, and troubleshoot production support incident tickets and follow documented standard operating procedures. Maintain and create support documentation and knowledgebase. Own production support issues and collaborate with support engineers to resolve issues within designated SLAs. Provide regular updates to internal and external stakeholders on outstanding issues. Interact directly as needed with clients and stakeholders. Provide daily and weekly issue reports. Be an active participant at production support meetings. Monitor environment logs for errors and troubleshoot accordingly. Flexibility to work additional hours as needed. Technical Requirements
Strong UNIX/Linux with Bash or Perl scripting. Python debugging and scripting knowledge. Automation knowledge. Strong SQL. To recap, this role is looking for an Application Support professional to hit the ground running for a growing start-up in London. If this is of interest, please get in touch: James.platt@harringtonstarr.com Seniority Level
Mid-Senior level Employment Type
Full-time Job Function
Information Technology and Finance Industries
Staffing and Recruiting
#J-18808-Ljbffr
