We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
The role is responsible for supporting the operational integrity of the technologies and services we run, and implementing new technologies and operational processes. The Applications Analyst has responsibility for keeping critical business services maintained, healthy and operational; and providing detailed application expertise to support project delivery. We deliver services to all of Carnival UK: the Head Office in Southampton, various remote sites, and to the ships within the P&O Cruises and Cunard Line fleet. The role also encompasses the provision of resources and capabilities to support the delivery of our technology enabled change portfolio through forecasting, planning and prioritisation. The role ensures that the Carnival UK service management processes are adhered to, and works across the Technology function to identify, lead and deliver process and technology enhancements to continually improve the service provided to business colleagues and to our guests. You will:
Ownership of 2nd line support for incidents and managing them through to resolution according to the relevant processes. Correctly discerning incident priority, ensuring timely and appropriate updates to stakeholders at all levels. Ownership of problem investigation, including root cause analysis. Working with and managing 3rd line support teams and external vendors to resolve problems. Implementing workaround solutions where necessary and appropriate. This role is a CUK09 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, including up to two days from home. About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need: SQL or other database technologies Application Deployment Incident management experience Change Management Experience Strong compliance adherence attitude Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing. Home and office-based hybrid working (up to 2 days from home) Recognition scheme with prizes and awards Employee Discounted Cruising plus Friends and Family offers Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Minimum 25 days leave, bank holiday allowance and holiday trading scheme Contributory Defined Contribution Pension scheme A friendly welcome with help settling in Please note:
Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.
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The role is responsible for supporting the operational integrity of the technologies and services we run, and implementing new technologies and operational processes. The Applications Analyst has responsibility for keeping critical business services maintained, healthy and operational; and providing detailed application expertise to support project delivery. We deliver services to all of Carnival UK: the Head Office in Southampton, various remote sites, and to the ships within the P&O Cruises and Cunard Line fleet. The role also encompasses the provision of resources and capabilities to support the delivery of our technology enabled change portfolio through forecasting, planning and prioritisation. The role ensures that the Carnival UK service management processes are adhered to, and works across the Technology function to identify, lead and deliver process and technology enhancements to continually improve the service provided to business colleagues and to our guests. You will:
Ownership of 2nd line support for incidents and managing them through to resolution according to the relevant processes. Correctly discerning incident priority, ensuring timely and appropriate updates to stakeholders at all levels. Ownership of problem investigation, including root cause analysis. Working with and managing 3rd line support teams and external vendors to resolve problems. Implementing workaround solutions where necessary and appropriate. This role is a CUK09 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, including up to two days from home. About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need: SQL or other database technologies Application Deployment Incident management experience Change Management Experience Strong compliance adherence attitude Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing. Home and office-based hybrid working (up to 2 days from home) Recognition scheme with prizes and awards Employee Discounted Cruising plus Friends and Family offers Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Minimum 25 days leave, bank holiday allowance and holiday trading scheme Contributory Defined Contribution Pension scheme A friendly welcome with help settling in Please note:
Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.
#J-18808-Ljbffr
