Apply to join our assessment centres and discover more about our Travel Claims Handler positions!
As part of our assessment morning, we have designed a series of assessments to better understand your skills and how they align with the requirements of the role. These assessments aim to provide you with a comprehensive understanding of the position, help us evaluate your suitability, and give you the opportunity to see if we are right for you!
At Charles Taylor, we firmly believe that our people are the key to our company's growth and prosperity. We prioritise the development and recognition of talented individuals because they define our values, identity, and success. We can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.
Joining us as a Travel Claims Handler means stepping into a crucial role as the initial point of contact for our travel customers who are facing unexpected challenges during their journeys. Your role goes beyond processing claims; it's about empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to positively impact their lives.
Duties and Responsibilities:
Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim. Resolving claims efficiently. Answering a high volume of calls and emails. Providing the customer with clear verbal and written guidance to ensure that the claim process is first class. Requirements:
A high level of competency in using computers is a prerequisite. Previous call centre/customer service experience preferred. Confident speaking to people on the phone with exceptional communication skills. Highly organised under pressure with good attention to detail. Ability to multi-task - switching between a high level of telephone calls and emails. Ability to convey information in a simple and clear manner. Natural empathy and a flair for making a difference to our travel customers. Ensuring that our company values are upheld. Salary and Benefits:
Hybrid working (available after your probation period has been passed). £25,000 - £29,562 per annum. Fantastic opportunities for learning, development, and career progression. Free Health Cash Plan worth £1700 per annum. Generous high-street rewards scheme for family and friends. Free travel insurance (subject to qualifying criteria). Discounts on home and motor insurance. Comprehensive training and embedding period. Equal Opportunity Employer Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. INTEGRITY: We do the right thing COLLABORATION: We are one AGILITY: We learn, evolve, and adapt CARE: We are compassionate and human ACCOUNTABILITY: We take ownership Job Type: Full-time Pay: £25,000.00-£29,562.00 per year
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Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim. Resolving claims efficiently. Answering a high volume of calls and emails. Providing the customer with clear verbal and written guidance to ensure that the claim process is first class. Requirements:
A high level of competency in using computers is a prerequisite. Previous call centre/customer service experience preferred. Confident speaking to people on the phone with exceptional communication skills. Highly organised under pressure with good attention to detail. Ability to multi-task - switching between a high level of telephone calls and emails. Ability to convey information in a simple and clear manner. Natural empathy and a flair for making a difference to our travel customers. Ensuring that our company values are upheld. Salary and Benefits:
Hybrid working (available after your probation period has been passed). £25,000 - £29,562 per annum. Fantastic opportunities for learning, development, and career progression. Free Health Cash Plan worth £1700 per annum. Generous high-street rewards scheme for family and friends. Free travel insurance (subject to qualifying criteria). Discounts on home and motor insurance. Comprehensive training and embedding period. Equal Opportunity Employer Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. INTEGRITY: We do the right thing COLLABORATION: We are one AGILITY: We learn, evolve, and adapt CARE: We are compassionate and human ACCOUNTABILITY: We take ownership Job Type: Full-time Pay: £25,000.00-£29,562.00 per year
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