Are you looking for a career where you can make a difference? With your support, what if every phone call you receive helped change someone's life? When you are talking to women and men on the phone to arrange consultations, you'll understand that they are facing an emotionally complex decision and you will find the right appointment for them in an impartial and caring way.
The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments and answer all client-related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service. Based in our Booking & Information Centre (BIC) in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break.
Home to over 100 colleagues, the BIC deals with over 6000 contacts on a weekly basis via phone and email. The BIC team are non-judgmental and offer first-class client care. If you enjoy helping people and you have customer service experience then this could be the perfect role for you! You will work 16 hours per week on Thursday, Friday, and Saturday. (more details can be found below)
As an advisor, you are the first point of contact for BPAS clients which makes this role all the more rewarding.
References:
All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. Person Specification
General Essential Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship. You will work 16 hours per week on Thursday (02:00 pm - 06:00 pm), Friday (01:00 pm - 06:00 pm) and Saturday (08:00 am - 04:00 pm). Once fully trained, this role will become hybrid with 2 days in the office and 1 day from home - can you travel there and commit to this working pattern? Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday - Can you commit to this? Desirable Please list any further information you wish to add in support of your application for this role. Are confident when dealing with a wide range of queries. Can problem solve effectively to find solutions for our clients. Have excellent communication and listening skills. Can remain calm in stressful situations. Are non-judgmental and can offer first-class client care. Are computer literate. Have great attention to detail. Have strong interpersonal skills, English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4 or NVQ level 2. Experience Essential Previous experience of telephone work. IT literate. Excellent communication and listening skills, with the ability to remain calm in stressful situations. Able to problem solve effectively in order to find solutions for clients. Desirable Previous customer care call centre environment experience. Geography of UK. British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing and treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare. We offer a full induction and comprehensive training package to support you in your first few weeks with us, equipping you with the skills and knowledge to provide great care to our clients. You will also have continuous ongoing training and full support from our Quality Coaches and Team Managers. If you are wanting more from your career, we can also support and develop you with extra mentoring to help you progress up your career ladder within BPAS. Alongside a supportive and friendly working environment, BPAS has generous benefits: Life assurance cover at 3 times salary. 34 days annual leave per year. A defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health and wellbeing services and lifestyle offers for you and your family. This includes various salary sacrifice schemes, counselling services and free private GP appointments. BPAS is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people through a safer recruitment framework. This includes a thorough selection process and a number of pre-employment checks. This role will become a hybrid after the initial 2 weeks of training with the expectation to travel to the Head Office 2 days a week. Salary:
£22,431 to £28,609 per annum depending on experience. (£ to £ per hour) We also offer a premium payment of time and a half for working on weekends. Hours:
16 hours per week Hours of Work:
Thursday 14:00 - 18:00, Friday 13:00 - 18:00, Saturday 08:00 - 16:00. Shifts longer than 6 hours will include 30 minutes unpaid break. Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday - Dates will be confirmed at interview.
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All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. Person Specification
General Essential Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship. You will work 16 hours per week on Thursday (02:00 pm - 06:00 pm), Friday (01:00 pm - 06:00 pm) and Saturday (08:00 am - 04:00 pm). Once fully trained, this role will become hybrid with 2 days in the office and 1 day from home - can you travel there and commit to this working pattern? Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday - Can you commit to this? Desirable Please list any further information you wish to add in support of your application for this role. Are confident when dealing with a wide range of queries. Can problem solve effectively to find solutions for our clients. Have excellent communication and listening skills. Can remain calm in stressful situations. Are non-judgmental and can offer first-class client care. Are computer literate. Have great attention to detail. Have strong interpersonal skills, English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4 or NVQ level 2. Experience Essential Previous experience of telephone work. IT literate. Excellent communication and listening skills, with the ability to remain calm in stressful situations. Able to problem solve effectively in order to find solutions for clients. Desirable Previous customer care call centre environment experience. Geography of UK. British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing and treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare. We offer a full induction and comprehensive training package to support you in your first few weeks with us, equipping you with the skills and knowledge to provide great care to our clients. You will also have continuous ongoing training and full support from our Quality Coaches and Team Managers. If you are wanting more from your career, we can also support and develop you with extra mentoring to help you progress up your career ladder within BPAS. Alongside a supportive and friendly working environment, BPAS has generous benefits: Life assurance cover at 3 times salary. 34 days annual leave per year. A defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health and wellbeing services and lifestyle offers for you and your family. This includes various salary sacrifice schemes, counselling services and free private GP appointments. BPAS is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people through a safer recruitment framework. This includes a thorough selection process and a number of pre-employment checks. This role will become a hybrid after the initial 2 weeks of training with the expectation to travel to the Head Office 2 days a week. Salary:
£22,431 to £28,609 per annum depending on experience. (£ to £ per hour) We also offer a premium payment of time and a half for working on weekends. Hours:
16 hours per week Hours of Work:
Thursday 14:00 - 18:00, Friday 13:00 - 18:00, Saturday 08:00 - 16:00. Shifts longer than 6 hours will include 30 minutes unpaid break. Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday - Dates will be confirmed at interview.
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