British Pregnancy Advisory Service (BPAS)
Are you looking for a career where you can make a difference? With your support, what if every phone call you receive helped change someone's life? When you are talking to women and men on the phone to arrange consultations, you'll understand that they are facing an emotionally complex decision & you will find the right appointment for them in an impartial & caring way. The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments & answer all client related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service. Based in our Booking & Information centre (BIC) in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break. Home to over 100 colleagues, the BIC deals with over 6000 contacts on a weekly basis via phone and email. The BIC team is non-judgmental and offers first-class client care. If you enjoy helping people and you have customer service experience, then this could be the perfect role for you! You will work 16 hours per week on Thursday, Friday and Saturday. Main duties of the job
We are looking for candidates who: Are confident when dealing with a wide range of queries Can problem solve effectively to find solutions for our clients. Have excellent communication & listening skills. Can remain calm in stressful situations. Are non-judgmental & can offer first-class client care Have great attention to detail Have strong interpersonal skills We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our clients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers. If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS. About us
British Pregnancy Advisory Service (BPAS)
is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare. Working with us: Alongside a supportive and friendly working environment, BPAS has generous benefits: 34 days annual leave per year You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments. BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks. Job responsibilities
Further information and a full job description can be found on the right-hand side of the page and is available for you to download and review. This role will become hybrid after the initial 2 weeks of training with the expectation to travel to the Head Office 2 days a week. Salary : £22,431 to £28,609 per annum depending on experience. (£11.98 to £15.28 per hour) We also offer a premium payment of time and a half for working on weekends. Hours:
16 hours per week Hours of Work : Thursday 14:00 - 18:00 Friday 13:00 - 18:00 Saturday 08:00 - 16:00 Shifts longer than 6 hours will include a 30-minute unpaid break. *Please note: Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8.30 - 4.30. Dates will be confirmed at interview. Interested so far? Don't delay, apply today! ________________________________________________________________ This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print:
All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately, you will not have been shortlisted on this occasion. References:
All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. Person Specification
General
Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship. You will work 16 hours per week on Thursday (02:00pm - 06:00pm), Friday (01:00pm - 06:00pm) and Saturday (08:00am - 04:00pm). Once fully trained, this role will become hybrid with 2 days in the office and 1 day from home. - can you travel there and commit to this working pattern? Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8.30 - 4.30. Can you commit to this? Please list any further information you wish to add in support of your application for this role. Qualifications
English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2 Experience
Previous experience of telephone work. IT literate Excellent communication and listening skills, with the ability to remain calm in stressful situations Able to problem solve effectively in order to find solutions for clients Previous customer care call centre environment experience Geography of UK Employer name
British Pregnancy Advisory Service (BPAS) £22,431 to £28,609 a year Depending on Experience + time & a half for weekend hours
#J-18808-Ljbffr
Are you looking for a career where you can make a difference? With your support, what if every phone call you receive helped change someone's life? When you are talking to women and men on the phone to arrange consultations, you'll understand that they are facing an emotionally complex decision & you will find the right appointment for them in an impartial & caring way. The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments & answer all client related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service. Based in our Booking & Information centre (BIC) in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break. Home to over 100 colleagues, the BIC deals with over 6000 contacts on a weekly basis via phone and email. The BIC team is non-judgmental and offers first-class client care. If you enjoy helping people and you have customer service experience, then this could be the perfect role for you! You will work 16 hours per week on Thursday, Friday and Saturday. Main duties of the job
We are looking for candidates who: Are confident when dealing with a wide range of queries Can problem solve effectively to find solutions for our clients. Have excellent communication & listening skills. Can remain calm in stressful situations. Are non-judgmental & can offer first-class client care Have great attention to detail Have strong interpersonal skills We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our clients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers. If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS. About us
British Pregnancy Advisory Service (BPAS)
is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare. Working with us: Alongside a supportive and friendly working environment, BPAS has generous benefits: 34 days annual leave per year You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments. BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks. Job responsibilities
Further information and a full job description can be found on the right-hand side of the page and is available for you to download and review. This role will become hybrid after the initial 2 weeks of training with the expectation to travel to the Head Office 2 days a week. Salary : £22,431 to £28,609 per annum depending on experience. (£11.98 to £15.28 per hour) We also offer a premium payment of time and a half for working on weekends. Hours:
16 hours per week Hours of Work : Thursday 14:00 - 18:00 Friday 13:00 - 18:00 Saturday 08:00 - 16:00 Shifts longer than 6 hours will include a 30-minute unpaid break. *Please note: Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8.30 - 4.30. Dates will be confirmed at interview. Interested so far? Don't delay, apply today! ________________________________________________________________ This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print:
All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately, you will not have been shortlisted on this occasion. References:
All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. Person Specification
General
Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship. You will work 16 hours per week on Thursday (02:00pm - 06:00pm), Friday (01:00pm - 06:00pm) and Saturday (08:00am - 04:00pm). Once fully trained, this role will become hybrid with 2 days in the office and 1 day from home. - can you travel there and commit to this working pattern? Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8.30 - 4.30. Can you commit to this? Please list any further information you wish to add in support of your application for this role. Qualifications
English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2 Experience
Previous experience of telephone work. IT literate Excellent communication and listening skills, with the ability to remain calm in stressful situations Able to problem solve effectively in order to find solutions for clients Previous customer care call centre environment experience Geography of UK Employer name
British Pregnancy Advisory Service (BPAS) £22,431 to £28,609 a year Depending on Experience + time & a half for weekend hours
#J-18808-Ljbffr
