British Pregnancy Advisory Service (BPAS)
Are you looking for a career where you can make a difference?
With your support, what if every phone call you receive helped change someone's life?
As an Appointment Advisor, you will be the first point of contact for all BPAS clients. You will primarily make appointments and answer all client-related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service.
Based in our Booking & Information centre (BIC) in Leamington Spa, you will work with a friendly group of people in a modern office that offers free parking, a break room with tea, coffee, and snacks, and excellent facilities nearby for your lunch break.
If you enjoy helping people and have customer service experience, this could be the perfect role for you!
You will work 36 hours per week, with shifts scheduled two weeks in advance.
Main duties of the job We are looking for candidates who:
Are confident when dealing with a wide range of queries
Can problem solve effectively to find solutions for our clients
Have excellent communication and listening skills
Can remain calm in stressful situations
Are non-judgmental and can offer first-class client care
Have great attention to detail
Have strong interpersonal skills
We offer a full induction and comprehensive training package to support you in your first few weeks, equipping you with the skills and knowledge to provide great care to our clients. You will also have ongoing training and full support from our Quality Coaches and Team Managers.
About us British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing, and treatment.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year, and a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF, which includes special health and wellbeing services and lifestyle offers for you and your family.
Job responsibilities Salary:
£22,431 to £28,609 per annum depending on experience. (£11.98 to £15.28 per hour)
Hours:
36 hours per week over 5 days. Hours will be confirmed 2 weeks in advance.
Hours of Work:
Monday 07:00 - 19:00
Tuesday 07:00 - 19:00
Thursday 07:00 - 19:00
Friday 07:00 - 19:00
Saturday 08:00 - 16:00
Sunday 09:00 - 15:00
Shifts longer than 6 hours will include a 30-minute unpaid break.
Note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8:30 - 4:30. Dates will be confirmed at interview.
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print:
All applicants must be pro-choice.
References:
All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references, including information on reasons for leaving and any gaps in employment.
Person Specification
Do you support a woman's right to choose abortion?
Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
You will work 36 hours per week. Once fully trained, this role will become hybrid with 2 days in the office and 3 days from home. Can you travel there and commit to this working pattern?
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8:30 - 4:30. Can you commit to this?
Please list any further information you wish to add in support of your application for this role.
Qualifications
English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Previous experience of telephone work
IT literate
Excellent communication and listening skills, with the ability to remain calm in stressful situations
Able to problem solve effectively in order to find solutions for clients
Previous customer care call centre environment experience
Geography of UK
#J-18808-Ljbffr
With your support, what if every phone call you receive helped change someone's life?
As an Appointment Advisor, you will be the first point of contact for all BPAS clients. You will primarily make appointments and answer all client-related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service.
Based in our Booking & Information centre (BIC) in Leamington Spa, you will work with a friendly group of people in a modern office that offers free parking, a break room with tea, coffee, and snacks, and excellent facilities nearby for your lunch break.
If you enjoy helping people and have customer service experience, this could be the perfect role for you!
You will work 36 hours per week, with shifts scheduled two weeks in advance.
Main duties of the job We are looking for candidates who:
Are confident when dealing with a wide range of queries
Can problem solve effectively to find solutions for our clients
Have excellent communication and listening skills
Can remain calm in stressful situations
Are non-judgmental and can offer first-class client care
Have great attention to detail
Have strong interpersonal skills
We offer a full induction and comprehensive training package to support you in your first few weeks, equipping you with the skills and knowledge to provide great care to our clients. You will also have ongoing training and full support from our Quality Coaches and Team Managers.
About us British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing, and treatment.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year, and a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF, which includes special health and wellbeing services and lifestyle offers for you and your family.
Job responsibilities Salary:
£22,431 to £28,609 per annum depending on experience. (£11.98 to £15.28 per hour)
Hours:
36 hours per week over 5 days. Hours will be confirmed 2 weeks in advance.
Hours of Work:
Monday 07:00 - 19:00
Tuesday 07:00 - 19:00
Thursday 07:00 - 19:00
Friday 07:00 - 19:00
Saturday 08:00 - 16:00
Sunday 09:00 - 15:00
Shifts longer than 6 hours will include a 30-minute unpaid break.
Note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8:30 - 4:30. Dates will be confirmed at interview.
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print:
All applicants must be pro-choice.
References:
All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references, including information on reasons for leaving and any gaps in employment.
Person Specification
Do you support a woman's right to choose abortion?
Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
You will work 36 hours per week. Once fully trained, this role will become hybrid with 2 days in the office and 3 days from home. Can you travel there and commit to this working pattern?
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8:30 - 4:30. Can you commit to this?
Please list any further information you wish to add in support of your application for this role.
Qualifications
English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Previous experience of telephone work
IT literate
Excellent communication and listening skills, with the ability to remain calm in stressful situations
Able to problem solve effectively in order to find solutions for clients
Previous customer care call centre environment experience
Geography of UK
#J-18808-Ljbffr
