Job summary
The Radiology Department at Tunbridge Wells Hospital has a vacancy for a Radiology Appointments and Waiting List Co-ordinator to join their busy and friendly team. The Radiology service provides a wide range of services within various imaging modalities, including CT, X-Ray, MRI, Ultrasound, Nuclear Medicine, and Interventional Procedures. This post would be suitable for someone with a wealth of administration experience within a healthcare setting with an understanding of performance targets related to appointments and waiting times. Main duties of the job
You must have excellent interpersonal skills, good organisational skills and the ability to work under pressure to strict deadlines as part of a team. You should have a desire to expand beyond your current experiences with a willingness to meet new challenges. The department is working towards a 7-day service 8am to 8pm on rotation. This role would be perfect for an individual who is determined, motivated and can bring a positive approach to a busy and demanding role. About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff, we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms. Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs. Joining us includes a comprehensive benefits package: At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff). Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits. Blue Light card eligibility. And more, additional benefits can be found in the benefits documents below. Job description
Job responsibilities
We've provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). All successful applicants will be required to complete our corporate trust induction once a start date has been agreed. Person Specification
Qualifications
Essential
NVQ Level 4 or equivalent Experience
Essential
Experience of using full range of IT systems and patient data systems Experience of using Microsoft Office, including Word and Excel Experience of scheduling outpatient appointments and/or admissions Experience of working in a multidisciplinary team Experience of working in a healthcare setting Customer Care experience Experience of handling patient enquiries/complaints Desirable
Experience of working in the NHS Experience of supervising staff Skills
Essential
Accurate data entry, typing and checking skills Ability to produce letters/reports using Word and Excel Excellent interpersonal skills Ability to communicate effectively with people at all levels Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature Ability to plan, prioritise and delegate workload Manage and interpret data correctly to inform decision making Pays attention to detail Ability to initiate & co-ordinate change to own working practices Excellent IT skills Understanding of patient priorities and performance targets related to appointments and waiting times Thorough knowledge of healthcare administrative systems and processes Desirable
Conflict resolution skills Appropriate assertiveness skills Understanding of Primary Care, GP and community services In-depth understanding of medical terminology appropriate to specialism Good knowledge of speciality specific patient pathways Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust Address
Tunbridge Well Hospital Tonbridge Rd Pembury TN2 4QJ Employer's website
https://www.mtw.nhs.uk/
#J-18808-Ljbffr
The Radiology Department at Tunbridge Wells Hospital has a vacancy for a Radiology Appointments and Waiting List Co-ordinator to join their busy and friendly team. The Radiology service provides a wide range of services within various imaging modalities, including CT, X-Ray, MRI, Ultrasound, Nuclear Medicine, and Interventional Procedures. This post would be suitable for someone with a wealth of administration experience within a healthcare setting with an understanding of performance targets related to appointments and waiting times. Main duties of the job
You must have excellent interpersonal skills, good organisational skills and the ability to work under pressure to strict deadlines as part of a team. You should have a desire to expand beyond your current experiences with a willingness to meet new challenges. The department is working towards a 7-day service 8am to 8pm on rotation. This role would be perfect for an individual who is determined, motivated and can bring a positive approach to a busy and demanding role. About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff, we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms. Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs. Joining us includes a comprehensive benefits package: At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff). Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits. Blue Light card eligibility. And more, additional benefits can be found in the benefits documents below. Job description
Job responsibilities
We've provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). All successful applicants will be required to complete our corporate trust induction once a start date has been agreed. Person Specification
Qualifications
Essential
NVQ Level 4 or equivalent Experience
Essential
Experience of using full range of IT systems and patient data systems Experience of using Microsoft Office, including Word and Excel Experience of scheduling outpatient appointments and/or admissions Experience of working in a multidisciplinary team Experience of working in a healthcare setting Customer Care experience Experience of handling patient enquiries/complaints Desirable
Experience of working in the NHS Experience of supervising staff Skills
Essential
Accurate data entry, typing and checking skills Ability to produce letters/reports using Word and Excel Excellent interpersonal skills Ability to communicate effectively with people at all levels Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature Ability to plan, prioritise and delegate workload Manage and interpret data correctly to inform decision making Pays attention to detail Ability to initiate & co-ordinate change to own working practices Excellent IT skills Understanding of patient priorities and performance targets related to appointments and waiting times Thorough knowledge of healthcare administrative systems and processes Desirable
Conflict resolution skills Appropriate assertiveness skills Understanding of Primary Care, GP and community services In-depth understanding of medical terminology appropriate to specialism Good knowledge of speciality specific patient pathways Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust Address
Tunbridge Well Hospital Tonbridge Rd Pembury TN2 4QJ Employer's website
https://www.mtw.nhs.uk/
#J-18808-Ljbffr
