Apprentice 1st Line Service Desk Engineer
Coleshill, B46
Vacancy listed:
01/01/2023 Overview Can you envisage yourself working with South West’s leading managed service provider? How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re looking for. Join a team that is committed to revolutionising the way people work and communicate. As an Apprentice 1st Line Service Desk Engineer, you will be the first point of contact for IT-related queries from our diverse client base. You will help and advise end-users with a range of queries, communicate and solve technical issues over the telephone and via remote support, and oversee managing tickets, escalations, and follow-ups. Responsibilities and tasks Take, log and progress tickets on the helpdesk system Routine, planned and reactive maintenance of IT equipment and peripherals across the client base, including cleaning Hardware and software repairs in a workshop facility Carry out network documentation and reporting Diagnose and resolve faults on IT equipment Refer serious technical and support problems to senior staff and the appropriate technical/support facility to ensure the quick resolution of faults Install software and hardware including the updating of drivers and antivirus software Record and update requests for support and maintenance with feedback to requestors regarding progress Provide support for server-based operating systems, desktop, and Office 365 Attend relevant courses in respect of professional development of ICT knowledge Undertake small local projects and participate in larger projects under direction Always maintain confidentiality in respect of customer-related matters and prevent disclosure of confidential and sensitive information Familiarity with the requirements of Data Protection legislation and ensure compliance with it Undertake any other duties of a similar level and responsibility as may be required Sound like the job for you? You will need: Competence in Microsoft Office applications Confident and professional telephone manner Good written and verbal communication skills Ability to understand, interpret, and analyse data Ability to input data accurately and efficiently Confidence and ability to learn new IT systems quickly An interest in computers and computing Ability to absorb new ideas and concepts quickly An organised and methodical approach to work Ability to work well as part of a team as well as independently A self-starter who is able to follow instructions and complete tasks Desired qualifications The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths, a general interest in ICT, and knowledge of Microsoft Office products. Generous incentives for reaching team and company goals, a high-powered work device, a company mobile phone, a proactive approach to ongoing training to help you develop life-long skills, and an easy-going environment and culture (we all enjoy what we do).
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01/01/2023 Overview Can you envisage yourself working with South West’s leading managed service provider? How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we’re looking for. Join a team that is committed to revolutionising the way people work and communicate. As an Apprentice 1st Line Service Desk Engineer, you will be the first point of contact for IT-related queries from our diverse client base. You will help and advise end-users with a range of queries, communicate and solve technical issues over the telephone and via remote support, and oversee managing tickets, escalations, and follow-ups. Responsibilities and tasks Take, log and progress tickets on the helpdesk system Routine, planned and reactive maintenance of IT equipment and peripherals across the client base, including cleaning Hardware and software repairs in a workshop facility Carry out network documentation and reporting Diagnose and resolve faults on IT equipment Refer serious technical and support problems to senior staff and the appropriate technical/support facility to ensure the quick resolution of faults Install software and hardware including the updating of drivers and antivirus software Record and update requests for support and maintenance with feedback to requestors regarding progress Provide support for server-based operating systems, desktop, and Office 365 Attend relevant courses in respect of professional development of ICT knowledge Undertake small local projects and participate in larger projects under direction Always maintain confidentiality in respect of customer-related matters and prevent disclosure of confidential and sensitive information Familiarity with the requirements of Data Protection legislation and ensure compliance with it Undertake any other duties of a similar level and responsibility as may be required Sound like the job for you? You will need: Competence in Microsoft Office applications Confident and professional telephone manner Good written and verbal communication skills Ability to understand, interpret, and analyse data Ability to input data accurately and efficiently Confidence and ability to learn new IT systems quickly An interest in computers and computing Ability to absorb new ideas and concepts quickly An organised and methodical approach to work Ability to work well as part of a team as well as independently A self-starter who is able to follow instructions and complete tasks Desired qualifications The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths, a general interest in ICT, and knowledge of Microsoft Office products. Generous incentives for reaching team and company goals, a high-powered work device, a company mobile phone, a proactive approach to ongoing training to help you develop life-long skills, and an easy-going environment and culture (we all enjoy what we do).
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