Ison Harrison Solicitors, the Yorkshire Law Firm, employs over 350 people across 20 offices.
We are 100% employee-owned, so each employee has a part to play in shaping the future of the firm. Employee-ownership also means that profit share payments are distributed, tax-free, to employees with 12+ months’ service at the end of our financial year. Employees are encouraged to
Join in, Influence and Benefit. Please see our
Benefits page
for details of our profit share scheme and other Employee Benefits. Our values are: 100%; Responsible; Supportive; Adaptable; Open & Transparent; Progressive; Community and Authentic. These values are at the heart of everything we do, when dealing with both clients and colleagues. Job Description We are seeking a motivated and enthusiastic IT Helpdesk Apprentice to join our team. This is an excellent opportunity for someone looking to start their career in IT and gain hands-on experience in a professional setting. As an apprentice, you will receive comprehensive training and mentorship to develop your skills and knowledge in IT support. Key Tasks Being 1 st
line support for colleagues contacting Helpdesk. Inputting details on the call-logging software in accordance with IT procedures. Resolving or referring the calls raised by colleagues as appropriate including
Software issues involving Word, Outlook, Practice PMS systems Hardware issues such as PCs, Monitors, Dictation equipment, Mobile phones.
Maintaining, developing, regulating and over-seeing the operation of the firm’s Call Logging software. Instructing other users in use of the Call Logging software. Liaising with providers outside the firm where necessary. Preparing statistical reports of calls logged for the IT Partner. Managing, organising and updating relevant data using other database applications. Contribute to maintaining a safe and healthy working environment. Contribute to maintaining and improving office procedures. Any other duties which are required by the firm. Skills & Knowledge Requirement Good IT knowledge for the level required. Strong approach to prioritisation of tasks. Ability to perform under pressure. Ability to handle multiple conflicting requests. Strong interpersonal skills. Clear, concise and professional telephone manner. Ability to work extremely accurately in accordance with the requirements of both IT and teams across the firm. Windows Word, Excel and Outlook. Confidentiality and other ethical requirements. Other Requirements Clear motivation to improve your IT skills and knowledge. Flexible and ‘can do’ attitude. QUALIFICATIONS No essential qualifications. LOCATION Duke House, Leeds, LS1 2EE ROLE TYPE Apprentice, fixed term. Ison Harrison is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job specification. *Please note, due to the high number of applications for this position we are unable to respond to all. If you do not hear from us within 10 working days please assume you have been unsuccessful in your application.
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Join in, Influence and Benefit. Please see our
Benefits page
for details of our profit share scheme and other Employee Benefits. Our values are: 100%; Responsible; Supportive; Adaptable; Open & Transparent; Progressive; Community and Authentic. These values are at the heart of everything we do, when dealing with both clients and colleagues. Job Description We are seeking a motivated and enthusiastic IT Helpdesk Apprentice to join our team. This is an excellent opportunity for someone looking to start their career in IT and gain hands-on experience in a professional setting. As an apprentice, you will receive comprehensive training and mentorship to develop your skills and knowledge in IT support. Key Tasks Being 1 st
line support for colleagues contacting Helpdesk. Inputting details on the call-logging software in accordance with IT procedures. Resolving or referring the calls raised by colleagues as appropriate including
Software issues involving Word, Outlook, Practice PMS systems Hardware issues such as PCs, Monitors, Dictation equipment, Mobile phones.
Maintaining, developing, regulating and over-seeing the operation of the firm’s Call Logging software. Instructing other users in use of the Call Logging software. Liaising with providers outside the firm where necessary. Preparing statistical reports of calls logged for the IT Partner. Managing, organising and updating relevant data using other database applications. Contribute to maintaining a safe and healthy working environment. Contribute to maintaining and improving office procedures. Any other duties which are required by the firm. Skills & Knowledge Requirement Good IT knowledge for the level required. Strong approach to prioritisation of tasks. Ability to perform under pressure. Ability to handle multiple conflicting requests. Strong interpersonal skills. Clear, concise and professional telephone manner. Ability to work extremely accurately in accordance with the requirements of both IT and teams across the firm. Windows Word, Excel and Outlook. Confidentiality and other ethical requirements. Other Requirements Clear motivation to improve your IT skills and knowledge. Flexible and ‘can do’ attitude. QUALIFICATIONS No essential qualifications. LOCATION Duke House, Leeds, LS1 2EE ROLE TYPE Apprentice, fixed term. Ison Harrison is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job specification. *Please note, due to the high number of applications for this position we are unable to respond to all. If you do not hear from us within 10 working days please assume you have been unsuccessful in your application.
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