Join our IT Support Desk apprenticeship and become a master of technical support! You'll be the superhero providing first-line hardware and software support to all departments. Embrace the excitement and be part of our forward-thinking IT team! Apply now!
Our Tasks
Assist the IT Support desk technicians in the provision of first line hardware, software and technical support to all departments.
Learn and carry out duties and responsibilities in first line support.
Learn the process to report all incidents or problems to the IT Team leader.
Maintain record of work undertaken via help desk entries and produce reports when required.
Learn to maintain an administrative and orderly system for the department.
Attend training courses and meetings as necessary and ensure course work is kept up to date and on schedule for time deadlines.
Work effectively with other people from different departments, promoting our EGGER team spirit at all times.
Carry out any special projects as required by the IT Team Leader.
Completing coursework in relation to the Information & Communication Technical Standard.
Our Requirements
Good standard of education, minimum of 5 GCSE’s (or equivalent) grade 4 and above, including Maths and English.
Full UK Driving License.
Must be competent in the use of Microsoft Office Products (Word, Excel, Outlook, and PowerPoint).
Must be well organised, efficient, personable and have a good, confident telephone manner.
Networking experience preferable.
Meet deadlines and prioritise workloads according to needs of business.
We Offer
The opportunity to join the largest manufacturing employer in Northumberland; focused on quality, customer service, the environment and sustainability. Competitive employee benefits (including company pension scheme, learning and development opportunities, and a travel/fuel payment). Technologically advanced systems and processes. Comprehensive induction process, progressive training and development.
Other benefits include:
A competitive salary and pension scheme (with Life Assurance).
Private Health Cash Plan.
An annual Christmas bonus and gift.
Annual lifestyle and wellbeing checks.
The chance to work for an international business operating across 11 countries.
Subsidised travel to and from work.
An environmental and sustainability focused employer.
Tailored training and career development opportunities.
The opportunity to take part in a range of employee wellbeing initiatives.
On-site restaurant.
Access to free fruit on a weekly basis.
Free parking in a secure staff car park.
#J-18808-Ljbffr
#J-18808-Ljbffr
