Job Title:
Education Software Support Specialist - FMS and Financial Job Description: We are seeking a dedicated Educational Software Support Specialist to join our team. In this role, you will provide consultancy and exceptional support for SIMS and Arbor products to over 700+ schools. Your responsibilities will include supporting the SIMS and Arbor platforms and advising schools on issues related to pupil attainment and school effectiveness through software usage. This is a hybrid role based at our Staffordshire site at least two days a week, with potential travel required to schools to deliver face-to-face support (in lieu of some time spent in the office). Travel to schools is fully expensed. What you’ll be doing: Maintain an awareness of the services, LA or Department of Education developments, and relevant legislation, statutory obligations, and advise customers accordingly. Provide a range of SIMS consultancy, on-site school support, office-based and remote support, and training services to schools. Encourage the development of customer skills and champion the most effective use of SIMS software to raise pupil attainment and improve school effectiveness. Ensure effective communication with schools and other third party providers. Deliver training as required to a wide range of ability levels. Resolve problems relating to SIMS and Arbor support in a timely and effective way by telephone, remote support, or site visit. Assist in the design and delivery of technical training and seminars to Entrust customers, users, and staff. What we’re looking for: Proven experience in a related role. Support specific areas of SIMS and Arbor, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes, and internal staff training are current. Experience of SIMS/Arbor or similar packages. Experience of Reporting functions within similar packages, alongside broader functionality. Develop, design, and update documentation and key information within specific subject areas and disseminate to both customers and Capita Entrust colleagues through the appropriate lines of communication. Committed to customer-focused service delivery. Excellent analytical and problem-solving skills. Professional approach with a positive attitude to delivering high-quality work. Strong communication skills – both verbal and written communication and a good telephone manner. Excellent knowledge of Microsoft Office and cloud-based services – i.e., Office 365, Google. Current and clean full driving license and use of a car as visiting schools is a must. The successful applicant will require security clearance (i.e., DBS checked). About Government Services: For more than 30 years, Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services, and adding value to the UK and local economies. What’s in it for you? A competitive basic salary. 23 days’ holiday (rising to 27) with the opportunity to buy extra leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing to health & wellbeing, travel, and technology. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. You’ll get the chance to follow your chosen career path anywhere in Capita. Equal Opportunities: We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
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Education Software Support Specialist - FMS and Financial Job Description: We are seeking a dedicated Educational Software Support Specialist to join our team. In this role, you will provide consultancy and exceptional support for SIMS and Arbor products to over 700+ schools. Your responsibilities will include supporting the SIMS and Arbor platforms and advising schools on issues related to pupil attainment and school effectiveness through software usage. This is a hybrid role based at our Staffordshire site at least two days a week, with potential travel required to schools to deliver face-to-face support (in lieu of some time spent in the office). Travel to schools is fully expensed. What you’ll be doing: Maintain an awareness of the services, LA or Department of Education developments, and relevant legislation, statutory obligations, and advise customers accordingly. Provide a range of SIMS consultancy, on-site school support, office-based and remote support, and training services to schools. Encourage the development of customer skills and champion the most effective use of SIMS software to raise pupil attainment and improve school effectiveness. Ensure effective communication with schools and other third party providers. Deliver training as required to a wide range of ability levels. Resolve problems relating to SIMS and Arbor support in a timely and effective way by telephone, remote support, or site visit. Assist in the design and delivery of technical training and seminars to Entrust customers, users, and staff. What we’re looking for: Proven experience in a related role. Support specific areas of SIMS and Arbor, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes, and internal staff training are current. Experience of SIMS/Arbor or similar packages. Experience of Reporting functions within similar packages, alongside broader functionality. Develop, design, and update documentation and key information within specific subject areas and disseminate to both customers and Capita Entrust colleagues through the appropriate lines of communication. Committed to customer-focused service delivery. Excellent analytical and problem-solving skills. Professional approach with a positive attitude to delivering high-quality work. Strong communication skills – both verbal and written communication and a good telephone manner. Excellent knowledge of Microsoft Office and cloud-based services – i.e., Office 365, Google. Current and clean full driving license and use of a car as visiting schools is a must. The successful applicant will require security clearance (i.e., DBS checked). About Government Services: For more than 30 years, Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services, and adding value to the UK and local economies. What’s in it for you? A competitive basic salary. 23 days’ holiday (rising to 27) with the opportunity to buy extra leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing to health & wellbeing, travel, and technology. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. You’ll get the chance to follow your chosen career path anywhere in Capita. Equal Opportunities: We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
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