Pinnacle Group are looking to recruit an Area Manager to develop a team of 10 Housing Officers. In this role you will ensure occupancy standards are met and recharges allocated as appropriate using a combination of personal audits, staff training, coaching and analysis of complaints and other feedback from stakeholders.
You will be joining the Home Services Team. Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you'll sign up to our mission:
To be champions of Service Families, advocating for them in everything we do. This is a full time role and requires frequent travel across the East of England. Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We're Looking For We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities: Lead, plan, monitor daily and approve housing officer dairies in long term scheduling and short notice changes (sickness) ensuring that housing officers have sufficient time for standard appointments and to improve the lived experience of families, their community/patch and to engage with stakeholders. Routinely liaise and consult with the Regional Manager on short/long term planning and with other area managers in your region and other UK regions in the event cross regional resourcing is needed. In consultation with the regional management team, plan for and lead large scale and sometimes short notice moves in your area and support this in other regions (may require UK travel). Liaise, engage, and work in partnership with a range of internal and external stakeholders such as local agencies, charities, support providers, military liaison officers, family's federations, service hubs and statutory authorities to deliver joined up support and services to families. Contribute to planning and control budget expenditure managing resources to achieve value for money. Key requirements: Previous managerial experience. Full driving licence. Security and other relevant clearance. Occasional national but frequent regional travel. Demonstrates commitment to and passion for providing enhanced services to service families. Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme
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To be champions of Service Families, advocating for them in everything we do. This is a full time role and requires frequent travel across the East of England. Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We're Looking For We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities: Lead, plan, monitor daily and approve housing officer dairies in long term scheduling and short notice changes (sickness) ensuring that housing officers have sufficient time for standard appointments and to improve the lived experience of families, their community/patch and to engage with stakeholders. Routinely liaise and consult with the Regional Manager on short/long term planning and with other area managers in your region and other UK regions in the event cross regional resourcing is needed. In consultation with the regional management team, plan for and lead large scale and sometimes short notice moves in your area and support this in other regions (may require UK travel). Liaise, engage, and work in partnership with a range of internal and external stakeholders such as local agencies, charities, support providers, military liaison officers, family's federations, service hubs and statutory authorities to deliver joined up support and services to families. Contribute to planning and control budget expenditure managing resources to achieve value for money. Key requirements: Previous managerial experience. Full driving licence. Security and other relevant clearance. Occasional national but frequent regional travel. Demonstrates commitment to and passion for providing enhanced services to service families. Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme
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