Full-time
Job Title:
AREA MANAGER – FOOD SERVICES JOB PURPOSE In your role, you will be responsible for supporting contract managers to grow and develop their food to go business, ensuring that brand standards are adhered to along with food safety legislation via frequent site visits and audits. The brands you will be supporting will primarily be Greggs; previous experience in this brand or similar would be desirable. You will also be responsible for delivering the facility fee budget assigned to your area. This role is based across the areas of Southampton, Basingstoke, and Reading. MAIN ACCOUNTABILITIES Fully understand and comply with your brands franchisor regulations, ensuring that site teams are fully trained to deliver. Manage franchisor regulated training & development programmes. Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses. Conduct bi-weekly visits to stores to appraise compliance with brand standards and training. Conduct quarterly visits at identified hot food locations within geographical region completing SAS food standards. Follow up on brand audits with contract managers, visiting sites out of compliance & working with the Food operations manager to bring store back into compliance. Deliver brand training courses for MFG team. Understand the retail & forecourt operation and how this works alongside food services. Maintain relationships with key stakeholders in MFG and franchise brands. Attend & present in monthly team meetings. Attend weekly Operations and Food on the Go meetings. Assist with the launch of developments that include hot food in your geographical area. You will be expected to cover other Area Managers as and when the business requires. WORK CONTEXT The post is field-based and requires extensive travel to MFG sites around the UK. Additional hours may be required to be worked from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements. COMMUNICATIONS Internal Contacts: Food Services Operations Manager Head of Operations Food Services Retail Director Commercial Director Food Service Director Customers / Clients Directors Regional Managers / Area Retail Managers Accounts Department Other Head Office Personnel External Contacts: Representative(s) from external suppliers Contract Managers Contractors Customers COMPLEXITY The main sources of complexity are: Ensuring that customer expectations are met/exceeded in a fast-moving/volatile business market Being able to communicate with customers, contract managers, contractors, and third-party suppliers KNOWLEDGE AND SKILLS REQUIRED Strong communication skills Excellent planning & organization skills Ability to work independently or as part of a team Fast pace high volume QSR experience (Burger King, McDonald's or KFC) Minimum 2 years in QSR at Managerial level Ability to control process for delivery of excellent service Understanding of relevant legislations
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AREA MANAGER – FOOD SERVICES JOB PURPOSE In your role, you will be responsible for supporting contract managers to grow and develop their food to go business, ensuring that brand standards are adhered to along with food safety legislation via frequent site visits and audits. The brands you will be supporting will primarily be Greggs; previous experience in this brand or similar would be desirable. You will also be responsible for delivering the facility fee budget assigned to your area. This role is based across the areas of Southampton, Basingstoke, and Reading. MAIN ACCOUNTABILITIES Fully understand and comply with your brands franchisor regulations, ensuring that site teams are fully trained to deliver. Manage franchisor regulated training & development programmes. Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses. Conduct bi-weekly visits to stores to appraise compliance with brand standards and training. Conduct quarterly visits at identified hot food locations within geographical region completing SAS food standards. Follow up on brand audits with contract managers, visiting sites out of compliance & working with the Food operations manager to bring store back into compliance. Deliver brand training courses for MFG team. Understand the retail & forecourt operation and how this works alongside food services. Maintain relationships with key stakeholders in MFG and franchise brands. Attend & present in monthly team meetings. Attend weekly Operations and Food on the Go meetings. Assist with the launch of developments that include hot food in your geographical area. You will be expected to cover other Area Managers as and when the business requires. WORK CONTEXT The post is field-based and requires extensive travel to MFG sites around the UK. Additional hours may be required to be worked from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements. COMMUNICATIONS Internal Contacts: Food Services Operations Manager Head of Operations Food Services Retail Director Commercial Director Food Service Director Customers / Clients Directors Regional Managers / Area Retail Managers Accounts Department Other Head Office Personnel External Contacts: Representative(s) from external suppliers Contract Managers Contractors Customers COMPLEXITY The main sources of complexity are: Ensuring that customer expectations are met/exceeded in a fast-moving/volatile business market Being able to communicate with customers, contract managers, contractors, and third-party suppliers KNOWLEDGE AND SKILLS REQUIRED Strong communication skills Excellent planning & organization skills Ability to work independently or as part of a team Fast pace high volume QSR experience (Burger King, McDonald's or KFC) Minimum 2 years in QSR at Managerial level Ability to control process for delivery of excellent service Understanding of relevant legislations
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