Full-time
Operations - Food Service
Job Title:
SUBWAY AREA MANAGER – FOOD SERVICE Immediate Manager:
OPERATIONS MANAGER SOUTH – FOOD SERVICE JOB PURPOSE In your role, you will be responsible for supporting contract managers to grow and develop their food-to-go business, ensuring that brand standards are adhered to along with food safety legislation via frequent site visits and audits. You will also be responsible for delivering the facility fee budget assigned to your area. The sites you will support will primarily be in the Exeter, Bridgewater, and South Bristol areas. The brand you will primarily be supporting is Subway. MAIN ACCOUNTABILITIES Fully understand and comply with your brand's franchisor regulations, ensuring that site teams are fully trained to deliver. Manage franchisor regulated training & development programmes. Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses. Conduct bi-weekly visits to stores to appraise compliance with brand standards and training. Conduct quarterly visits at identified hot food locations within the geographical region completing SAS food standards. Follow up on brand audits with contract managers, visiting sites out of compliance & working with the Food Operations Manager to bring stores back into compliance. Deliver brand training courses for MFG team. Understand the retail & forecourt operation and how this works alongside food services. Maintain relationships with key stakeholders in MFG and franchise brands. Attend & present in monthly team meetings. Attend weekly Operations and Food on the Go meetings. Assist with the launch of developments that include hot food in your geographical area. You will be expected to cover other Area Managers as and when the business requires. WORK CONTEXT The post is field-based and requires extensive travel to MFG sites around the UK. Additional hours may be required from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements. COMMUNICATIONS Internal Contacts: Food Services Operations Manager Head of Operations Food Services Regional Managers / Area Retail Managers Accounts Department Other Head Office Personnel External Contacts: Representative(s) from external suppliers COMPLEXITY The main sources of complexity are: Ensuring that customer expectations are met/exceeded in a fast-moving/volatile business market. Being able to communicate with customers, contract managers, contractors, and third-party suppliers. KNOWLEDGE AND SKILLS REQUIRED Strong communication skills Ability to work independently or as part of a team Fast-paced high volume QSR experience (Burger King, McDonald's or KFC) Minimum 2 years in QSR at Managerial level Ability to control processes for delivery of excellent service Understanding of relevant legislation
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SUBWAY AREA MANAGER – FOOD SERVICE Immediate Manager:
OPERATIONS MANAGER SOUTH – FOOD SERVICE JOB PURPOSE In your role, you will be responsible for supporting contract managers to grow and develop their food-to-go business, ensuring that brand standards are adhered to along with food safety legislation via frequent site visits and audits. You will also be responsible for delivering the facility fee budget assigned to your area. The sites you will support will primarily be in the Exeter, Bridgewater, and South Bristol areas. The brand you will primarily be supporting is Subway. MAIN ACCOUNTABILITIES Fully understand and comply with your brand's franchisor regulations, ensuring that site teams are fully trained to deliver. Manage franchisor regulated training & development programmes. Oversee training of Managers & Contract Managers in franchise brands planning training & attendance of courses. Conduct bi-weekly visits to stores to appraise compliance with brand standards and training. Conduct quarterly visits at identified hot food locations within the geographical region completing SAS food standards. Follow up on brand audits with contract managers, visiting sites out of compliance & working with the Food Operations Manager to bring stores back into compliance. Deliver brand training courses for MFG team. Understand the retail & forecourt operation and how this works alongside food services. Maintain relationships with key stakeholders in MFG and franchise brands. Attend & present in monthly team meetings. Attend weekly Operations and Food on the Go meetings. Assist with the launch of developments that include hot food in your geographical area. You will be expected to cover other Area Managers as and when the business requires. WORK CONTEXT The post is field-based and requires extensive travel to MFG sites around the UK. Additional hours may be required from time to time, over the contracted working hours, to ensure that the business meets and exceeds customer requirements. COMMUNICATIONS Internal Contacts: Food Services Operations Manager Head of Operations Food Services Regional Managers / Area Retail Managers Accounts Department Other Head Office Personnel External Contacts: Representative(s) from external suppliers COMPLEXITY The main sources of complexity are: Ensuring that customer expectations are met/exceeded in a fast-moving/volatile business market. Being able to communicate with customers, contract managers, contractors, and third-party suppliers. KNOWLEDGE AND SKILLS REQUIRED Strong communication skills Ability to work independently or as part of a team Fast-paced high volume QSR experience (Burger King, McDonald's or KFC) Minimum 2 years in QSR at Managerial level Ability to control processes for delivery of excellent service Understanding of relevant legislation
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