Job Title:
Area Manager Reports to:
Regional Manager Full time/Part time:
Full Time Role Summary: The Area Manager plays a critical role within our operational structure, providing daily management of Security Operatives and overseeing client relationships within a designated geographical area. This position requires flexibility and responsiveness to operational needs. The Area Manager must be proactive in decision-making, aligning with our values to ensure exceptional service delivery and support our mission to have safer communities to work, rest, and play. Responsibilities: People Management:
Effectively manage security operatives within the assigned area. Manage the recruitment and onboarding process, ensuring recruits are screened to BS7858 standards and receive comprehensive induction training. Conduct regular welfare visits and performance reviews, identifying and addressing any concerns and managing through to resolution. Provide ongoing training and development for all security operatives, ensuring they have a clear understanding of policies, procedures, and escalation processes. Handle employee matters related to conduct, performance, competency, or incidents, including health and safety, in accordance with company policies and procedures, maintaining appropriate documentation. Address employee queries efficiently, including complaints, pay issues, and annual leave. Maintain a safe working environment, prioritizing health, safety, and wellbeing. Ensure compliance with all regulatory and legal requirements.
Coverage:
Ensure core hour coverage, minimizing dropped shifts and reliance on sub-contractors. Maintain accurate schedules, scheduling officers at least four weeks in advance to meet contracted hours. Proactively manage staffing levels to cover core hours through effective management and recruitment, aiming for 120% of establishment. Manage annual leave requests within a reasonable timeframe, responding to the officer appropriately whilst maintaining core coverage.
Customer / Service Delivery:
Deliver high-quality service to clients, acting as a trusted partner. Align service delivery with the key aims of protecting clients and the wider community. Conduct monthly client visits and meetings to ensure satisfaction. Proactively address client concerns and maintain high satisfaction levels. Communicate positively with clients, promptly acknowledging and addressing any issues to prevent escalation.
Financials:
Deliver on agreed area budgets and targets.
Compliance:
Ensure that all site-related documentation including Assignment Instructions and Risk Assessments are regularly checked when on site and updated if required. Maintain a safe working environment and prioritize health and safety. Ensure clear, timely, and transparent escalation of any issues, complaints, incidents, and accidents through our line management structure.
General:
To uphold the company values and ways of working. To maintain own personal development, utilizing training and development opportunities. Undertake any other reasonable duties as requested by the Regional Manager or members of the Lodge Service Senior Leadership Team. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
AUTHORITY LEVELS: Termination of employment as an outcome of a disciplinary meeting. Approval of security officer expenses. Approval of security officer annual leave up to a length of 14 days only. Order uniform and supplies that are a contractual requirement of customers. SKILLS & EXPERIENCE: Experienced Area / Operations Manager with a proven track record in operations management, ideally within the Security Sector. Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) to effectively manage and report on operations. Demonstrable ability to organise, prioritise, and manage multiple tasks efficiently. Strong verbal and written communication skills to interact effectively with clients, team members, and stakeholders. Capability to handle multiple responsibilities and projects simultaneously while maintaining high standards. Comfortable working with various groups within the business, fostering teamwork and collaboration. Strong People Management and Leadership skills with a demonstrated ability to lead, motivate, and develop a team, ensuring high performance and engagement. Possession of a valid SIA (Security Industry Authority) Licence is essential. Willingness to travel as needed to manage your operational area, conduct client meetings, and attend industry events. Adaptable and responsive to changing operational needs. Proactive decision-maker with a customer-centric approach. Team player with the ability to work collaboratively across departments. Resilient under pressure and capable of managing multiple priorities. Desirable: Degree or equivalent Security certifications or qualifications.
#J-18808-Ljbffr
Area Manager Reports to:
Regional Manager Full time/Part time:
Full Time Role Summary: The Area Manager plays a critical role within our operational structure, providing daily management of Security Operatives and overseeing client relationships within a designated geographical area. This position requires flexibility and responsiveness to operational needs. The Area Manager must be proactive in decision-making, aligning with our values to ensure exceptional service delivery and support our mission to have safer communities to work, rest, and play. Responsibilities: People Management:
Effectively manage security operatives within the assigned area. Manage the recruitment and onboarding process, ensuring recruits are screened to BS7858 standards and receive comprehensive induction training. Conduct regular welfare visits and performance reviews, identifying and addressing any concerns and managing through to resolution. Provide ongoing training and development for all security operatives, ensuring they have a clear understanding of policies, procedures, and escalation processes. Handle employee matters related to conduct, performance, competency, or incidents, including health and safety, in accordance with company policies and procedures, maintaining appropriate documentation. Address employee queries efficiently, including complaints, pay issues, and annual leave. Maintain a safe working environment, prioritizing health, safety, and wellbeing. Ensure compliance with all regulatory and legal requirements.
Coverage:
Ensure core hour coverage, minimizing dropped shifts and reliance on sub-contractors. Maintain accurate schedules, scheduling officers at least four weeks in advance to meet contracted hours. Proactively manage staffing levels to cover core hours through effective management and recruitment, aiming for 120% of establishment. Manage annual leave requests within a reasonable timeframe, responding to the officer appropriately whilst maintaining core coverage.
Customer / Service Delivery:
Deliver high-quality service to clients, acting as a trusted partner. Align service delivery with the key aims of protecting clients and the wider community. Conduct monthly client visits and meetings to ensure satisfaction. Proactively address client concerns and maintain high satisfaction levels. Communicate positively with clients, promptly acknowledging and addressing any issues to prevent escalation.
Financials:
Deliver on agreed area budgets and targets.
Compliance:
Ensure that all site-related documentation including Assignment Instructions and Risk Assessments are regularly checked when on site and updated if required. Maintain a safe working environment and prioritize health and safety. Ensure clear, timely, and transparent escalation of any issues, complaints, incidents, and accidents through our line management structure.
General:
To uphold the company values and ways of working. To maintain own personal development, utilizing training and development opportunities. Undertake any other reasonable duties as requested by the Regional Manager or members of the Lodge Service Senior Leadership Team. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
AUTHORITY LEVELS: Termination of employment as an outcome of a disciplinary meeting. Approval of security officer expenses. Approval of security officer annual leave up to a length of 14 days only. Order uniform and supplies that are a contractual requirement of customers. SKILLS & EXPERIENCE: Experienced Area / Operations Manager with a proven track record in operations management, ideally within the Security Sector. Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) to effectively manage and report on operations. Demonstrable ability to organise, prioritise, and manage multiple tasks efficiently. Strong verbal and written communication skills to interact effectively with clients, team members, and stakeholders. Capability to handle multiple responsibilities and projects simultaneously while maintaining high standards. Comfortable working with various groups within the business, fostering teamwork and collaboration. Strong People Management and Leadership skills with a demonstrated ability to lead, motivate, and develop a team, ensuring high performance and engagement. Possession of a valid SIA (Security Industry Authority) Licence is essential. Willingness to travel as needed to manage your operational area, conduct client meetings, and attend industry events. Adaptable and responsive to changing operational needs. Proactive decision-maker with a customer-centric approach. Team player with the ability to work collaboratively across departments. Resilient under pressure and capable of managing multiple priorities. Desirable: Degree or equivalent Security certifications or qualifications.
#J-18808-Ljbffr
