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Area Operations Manager
Job ID:
182838
Posted:
04-Sep-2024
Service line:
GWS Segment
Role type:
Full-time
Areas of Interest:
Building Management
Location:
Inverness - Scotland - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realizing potential in every dimension.
The role: Area Operations Manager (AOM)
The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues. You will have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements.
Key responsibilities:
Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment.
Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records.
Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets.
Compile and maintain all required management information/records including asset register and emergency plans.
Further develop and maintain excellent customer/tenant relationships.
Liaise with local authorities as appropriate.
Proactively manage risk and deal with insurance issues relating to your cluster.
Manage major work programmes on site, acting as the liaison point for all parties involved.
Produce management reports in accordance with the needs of the business.
Play a lead role in the management and control of incidents, owning timely communication/escalation.
Develop an exceptional partnership working collaboratively with all supply partners.
Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity.
Identify, track and influence key performance metrics to deliver required performance in your cluster.
Actively support the success of your Area, Region and BU.
Monitor and identify areas for improvement.
Identify and act on safety trends and reports to create interventions to protect the business.
Measure and track quality at all levels in your cluster.
Ensure mandatory processes are in place and compliant.
Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer-focused culture.
Ensure your team has the skills and motivation to carry out their roles effectively.
Be visible and accessible to the team and customer.
Ensure direct reports are appraised annually and development plans are followed through.
Train, develop, induct and mentor direct reports, building a culture of continual development.
Build a robust succession plan for the cluster.
Represent CBRE in a professional manner to customers and the public.
Deliver in the following areas (as a minimum):
QHSE:
Health & Safety, Environment, Risk Mgmt & Quality
Operations:
MFM App, WO Mgmt, Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration
Finance:
P&L, Balance Sheet, Forecast/Budget, WIP, Purchasing, Account Receivables, Account Payables
People Management:
Recruitment, Development, Engagement, Performance Management
Procurement and Services:
Service delivery and performance management, technology compliance, margin improvement
Person Specification:
Previous facilities management experience, including line management responsibility.
Excellent customer service, interpersonal and communication skills.
High degree of knowledge of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified.
The ability to understand complex problems and make recommendations.
Able to demonstrate an empowering and inspiring leadership style.
Strong commercial acumen is essential, experience of managing a P&L is preferable.
Analytical skills, competent in performance management and reporting techniques.
IWFM qualification desirable.
Our mission: To build a world-class business through exceptional service and exceptional people.
#J-18808-Ljbffr
Area Operations Manager
Job ID:
182838
Posted:
04-Sep-2024
Service line:
GWS Segment
Role type:
Full-time
Areas of Interest:
Building Management
Location:
Inverness - Scotland - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realizing potential in every dimension.
The role: Area Operations Manager (AOM)
The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues. You will have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements.
Key responsibilities:
Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment.
Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records.
Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets.
Compile and maintain all required management information/records including asset register and emergency plans.
Further develop and maintain excellent customer/tenant relationships.
Liaise with local authorities as appropriate.
Proactively manage risk and deal with insurance issues relating to your cluster.
Manage major work programmes on site, acting as the liaison point for all parties involved.
Produce management reports in accordance with the needs of the business.
Play a lead role in the management and control of incidents, owning timely communication/escalation.
Develop an exceptional partnership working collaboratively with all supply partners.
Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity.
Identify, track and influence key performance metrics to deliver required performance in your cluster.
Actively support the success of your Area, Region and BU.
Monitor and identify areas for improvement.
Identify and act on safety trends and reports to create interventions to protect the business.
Measure and track quality at all levels in your cluster.
Ensure mandatory processes are in place and compliant.
Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer-focused culture.
Ensure your team has the skills and motivation to carry out their roles effectively.
Be visible and accessible to the team and customer.
Ensure direct reports are appraised annually and development plans are followed through.
Train, develop, induct and mentor direct reports, building a culture of continual development.
Build a robust succession plan for the cluster.
Represent CBRE in a professional manner to customers and the public.
Deliver in the following areas (as a minimum):
QHSE:
Health & Safety, Environment, Risk Mgmt & Quality
Operations:
MFM App, WO Mgmt, Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration
Finance:
P&L, Balance Sheet, Forecast/Budget, WIP, Purchasing, Account Receivables, Account Payables
People Management:
Recruitment, Development, Engagement, Performance Management
Procurement and Services:
Service delivery and performance management, technology compliance, margin improvement
Person Specification:
Previous facilities management experience, including line management responsibility.
Excellent customer service, interpersonal and communication skills.
High degree of knowledge of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified.
The ability to understand complex problems and make recommendations.
Able to demonstrate an empowering and inspiring leadership style.
Strong commercial acumen is essential, experience of managing a P&L is preferable.
Analytical skills, competent in performance management and reporting techniques.
IWFM qualification desirable.
Our mission: To build a world-class business through exceptional service and exceptional people.
#J-18808-Ljbffr
