Job Purpose and Summary
Canon UK&I have an opportunity to manage all service delivery, operational performance of a specific geographical district and will have the support of a team of direct reports where you will need to maximise and develop their skills. If you enjoy working in a fast paced environment, have accurate skills to quickly and efficiently produce business reports in a timely way, then this is a great opportunity to develop your career.Using your leadership skills you will ensure that the overall performance of the team works towards exceeding customer satisfaction, whilst improving on service revenue. Working to a defined project plan you will create and follow up yearly team plans to ensure that key performance indicators are achieved. You will ensure that you seek out process improvement opportunities to improve efficiencies and analyse reports to track progress. Your customer service skills and those of you team will be well defined as you monitor and develop improved customer and employee satisfaction. Resource management (including car-stock inventory) is under your remit where you will ensure that stock availability of the right quality and quantity of resources support business demands. Working across a number of internal business support functions you will work together to solve business and customer issues. Your strong relationship skills will be used when visiting customers and prospective customers to solve service business issues and explore new business opportunities. You will liaise with sales and marketing colleagues to maximize business opportunities. Ensuring that your team performs well you will effectively manage, lead, motivate, control and develop the staff within the unit by maximizing development of their skills (through monitoring training plans & counselling for employees) and will participate periodically in central project teams tackling more complex and strategic business issues. Self Development is important at Canon and you will be encouraged to take further training to develop your skills , you may need to become successful in this role.
What we give
Do you match with this role? Do not hesitate and apply! You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.
Here are some of the benefits we offer at Canon to support our employee’s wellbeing:
- Annual Bonus and annual pay review
- Hybrid working - 3 days in the office and 2 days from home.
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Generous Pension Scheme
- Private Healthcare and wider medical plan
- Up to 38% Discount on Canon products
- Flexible benefits policy
- Free parking on site
- Excellent Subsidized restaurant
- Highly Subsidised Costa Coffee on site
- Multi-Faith room
- Discounted gym rates including Nuffield Health Gym also located in Stockley Park
- Partnership with Mental Health First Aid UK with a network of mental health champions
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus
- Learning & Development Opportunities
What we ask
Good knowledge of service operations, marketing and sales.
Excellent communication skills, written, verbal and interpersonal skills.
Experience as a field service engineer is beneficial as well as Managerial experience in leading operational teams.
A thorough knowledge of working in an operational product and service environment
You will need
£42,203 to £44,548 + Bonus
Area Based ( Essex / East Anglia )
Further information
As a born leader of people and service delivery, you will have a good mix of working at an operational and strategic level and can build high performing teams.
You will understand what customers need and look to using your innovative thinking to develop cost effective workable solutions
You enjoy developing others as well as yourself, having excellent planning skills to ensure that you deliver in all areas of
responsibility.
Commercially minded you drive results to grow the business profitably.
